2015
Bachelor of Science in Customs Administration
LYCEUM OF THE PHILIPPINES UNIVERSITY
More Info About Me
A dynamic and results-oriented professional with 8 years of expertise in delivering unparalleled customer service through proficiently navigating diverse software and systems for seamless transactions via chat, phone, or email.
I embody a proactive spirit, constantly seeking opportunities for growth and productivity enhancement to make a substantial impact on your business's success. My swift adaptability and eagerness for continuous improvement drive me to embrace new challenges and pursue additional training with enthusiasm.
Thriving in a positive work environment while maintaining composure under pressure is where I excel. My mission is to empower clients in streamlining their operations and achieving their business goals, positioning myself as their unwavering and dependable ally. Guided by the principles of loyalty and respect, I'm here to be the steadfast team member you can rely on for unwavering support. If you're in search of a dedicated and trustworthy asset, look no further – I'm at your service.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Graphic Designer
Lead Management
Admin Assistance
Cold Calling
Pinterest Management.
Bookkeeping
Article Writing.
Calendar Management.
Certificates
My Experience and Education
2021
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2023
SkillsHub Enterprises
(Community Manager/Executive Assistant)
Social Media
- Perform research on current benchmark trends and audience preferences
- Design and implement social media strategy to align with business goals
- Set specific objectives and report on ROI
- Generate, edit, publish and share engaging content daily via Metricool (e.g., original text, photos, videos and news)
- Monitor, report and optimize SEO and web traffic metrics
- Collaborate with other teams such as marketing, sales and customer service to ensure brand consistency
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews, identify concerns to Directors as appropriate
- Oversee social media accounts’ design (e.g., Facebook timeline cover, profile pictures and blog layout)
- Suggest and implement new features to develop brand awareness, like promotions and competitions
- Stay up-to-date with current technologies and trends in social media, design tools and applications
Outreach
- Oversee the planning and implementation of outreach strategies with a particular focus on connecting potential users in the broader community.
- Reach out to these two high-value communities:
- Voice actors and On-Camera/Theatre Actors, working and new - Objective is to find actors looking for what we have and inspire them to join the site. Currently our strongest pull is voice actors, but we have coaches for on-camera acting and theatre as well, so reaching out to those communities also moves us towards our goals.
- Indie and Non-Union Casting Professionals and Content Creators - These are Casting Directors and Creators making games, animation, corporate presentations, anything that uses voice actors and on-camera actors. Non-Union is self-explanatory, ‘Indie’ means smaller-level creators, either self-funded or funded by a small investment, not a large company. This can be someone making a game in their spare time, someone making an animated show from Crowdfunding (Kickstarter, IndieGoGo, etc.), any creators casting projects that need actors or voice actors. Our objective is to have them post casting calls on our Opportunity Board. We want this board filled with verified audition opportunities. Some will be paid roles, some will not. We want our members to have a place to find work opportunities within our site.
Executive Assistant
- Maintain regular communication including updating records, creating and maintaining tracking systems
- Prepare accurate records and reports
- Assist in the organization of special events including coach appreciation events and actor engagement events
- Document work processes, organize information and systems to support management and systematize work activities
- Create a reference sheet and guidelines to systematize procedures
2022
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2023
Restore Vinings
(Business Virtual Assistant)
- Data Compilation and Reporting: Gather and generate reports as required, providing valuable insights to support decision-making.
- Scheduling Management: Skillfully oversee the scheduling system, adjusting availability and other parameters as directed to ensure efficient operations.
- Third-Party Code Redemption: Execute the process of redeeming codes on external platforms for reimbursement, meticulously following up on failed autopays and expiring credit cards per instructions.
- Online Presence Management: Take charge of creating and coordinating Zoom meetings, promptly responding to Google reviews, and maintaining the Google Business listing for accurate closure dates.
- Appointment Coordination: Proactively engage with clients through follow-up text messages, confirming, rescheduling, or canceling appointments as needed. Efficiently record and manage data in the POS (Point of Sale) system for seamless transaction handling.
2019
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2021
ATOS SYNTEL, TAGUIG CITY
(Quality Assurance)
• Determines the correct Harmonized Tariff Schedule classification for purchased and manufacture models and products.
• Verify the accuracy of the information including that Harmonized Tariff Schedule number, description, importer of record number, country of origin, duty rate, AD/CVD case numbers, Special Program Indicator (SPI), and entered value.
• Assist in all activities and documentation relating to maintain compliance requirements for Free Trade Agreements, Special Preference Programs, and other government agencies as pertaining to import and export.
2020
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2023
Freelance
(Social Media Manager)
- Developed and implemented a comprehensive social media strategy aligned with overall marketing goals.
- Identifyied target audiences and create content that resonates with them.
- Produced high-quality, engaging content for various social media platforms, including but not limited to Facebook, Instagram, Twitter, and LinkedIn.
- Created visually appealing graphics and multimedia content.
- Monitored social media channels for brand mentions and engaged with the audience in a timely and professional manner.
- Fostered community growth and built relationships with followers.
- Tracked and analyzed key performance indicators (KPIs) to measure the success of social media campaigns.
- Provided regular reports on social media performance and made data-driven recommendations for improvement.
- Planned and executed social media campaigns to support product launches, promotions, and other marketing initiatives.
- Stayed abreast of industry trends, algorithm changes, and emerging platforms to ensure the company's social media strategy remains innovative and effective.
2018
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2019
MAKATI DEVELOPMENT CORPORATION, TAGUIG CITY
(Monitoring)
• Responsible for processing of incoming shipping documents
• Monitors all imported cargo starting from departure at country of origin to release from BOC until delivery at site
2016
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2018
INGRAM MICRO PHILIPPINES, TAGUIG CITY
(Data Management)
• From multiple data sources, create, delete, and maintain accurate and timely product SKU attribute information within the company’s computer system
• Ensure data integrity is maintained to the company’s data standards
• Ensure Price protections are entered immediately and accurately
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Lead Management
Attracting leads (potential customers), qualifying them, and using targeted strategies to convert them into customers.
Community Management
Building an authentic community among a business customers, employees, and partners through various types of interaction
Calendar Management
Easiest way to manage your projects and tasks. Manage all your team's work in one place and improve accountability.
Email Management
Email is the most powerful form of business communication and with these effective strategies, it can become one you act