2011
Bachelor of Science in Information Technology
Gordon College
Reliable Virtual Assistant at Your Service!
A highly detail-oriented and dedicated professional with over 6 years of experience in data entry, customer service, and administrative roles.
Skilled in managing high-volume tasks with accuracy, efficiency, and professionalism. Proficient in data encoding, loan processing, and providing exceptional customer support in healthcare and retail accounts.
Key Skills:
Data entry with a focus on speed and accuracy
Customer service and support for healthcare and retail industries
Administrative tasks, including loan processing and documentation
Strong proficiency in Microsoft Office and other productivity tools
Excellent communication and problem-solving abilities.
Experience Highlights:
Successfully processed and managed sensitive data in previous data encoder roles.
Delivered top-notch customer service, handling inquiries and resolving issues efficiently.
Supported administrative operations with organized and timely documentation.
If you're looking for a reliable and skilled professional to handle data entry, customer service, or administrative tasks, I’m ready to contribute to your team’s success!
My Skills and Competencies
Patient Scheduling
Customer Services
Administrative Support
Data Entry and Management
Multi-task Abilities
Certificates
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My Experience and Education
2023
-
2024
Buwelo
(Customer Service Representative)
• Manage patient communication regarding specialty medications.
• Schedule medication refills, ensuring adherence to treatment plans.
• Track deliveries and resolve any medication issues.
• Provide excellent customer service and support.
2017
-
2018
Sanyo Denki, Phils.
(Data Encoder)
• Encode daily production reports related to PCB manufacturing.
• Prepare and sort documents from the initial to final stages of PCB fan motor assembly.
• Input production data, material usage, and defect reports into the system.
• Verify and correct discrepancies in production records to ensure accuracy.
• Perform administrative tasks (filing, data organization, etc.).
2016
-
2017
Sutherland Global Services
(Customer Service Representative / Technical Support)
Customer Service Representative:
• Resolved customer order, delivery, return, and account issues.
• Processed refunds, replacements, and returns.
• Assisted with shipment tracking and billing disputes.
• Managed account updates and payment methods.
• Provided excellent customer service and ensured data security.
Technical Support Representative (Tier 1 - Kindle Devices):
• Troubleshooted Kindle/Fire tablet malfunctions, connectivity, and software updates.
• Assisted with account logins, password resets, and content syncing.
• Initiated warranty claims and replacements.
• Escalated complex issues to Tier 2 support.
2014
-
2016
Fiesta Communities Inc.
(Loans Processing Coordinator)
• Managed loan applications from start to finish.
• Processed and prepared all necessary documents.
• Communicated with buyers, addressing inquiries and resolving issues.
• Coordinated with internal departments for efficient processing.
• Submitted documents to HDMF (Pag-IBIG).
• Performed other duties as assigned.
2011
-
2014
S-Corp Phils.
(Keyer/Data Encoder)
• Reviewed incoming files for missing or incomplete information.
• Input patient application details and complete records into the database.
• Processed and updated records for Red Cross members.
• Flagged inconsistencies and errors for correction.
• Ensured accurate recording of sensitive healthcare data per HIPAA regulations.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Help customers with complaints and questions, give customers information about products and services.
Patient Scheduling
Coordinating healthcare appointment and scheduling task to ensure timely patient care and optimal provider availability.
Administrative Support
Managing emails and calendar, document creation, formatting, and organization, and handling general office duties.