2016
Bachelor of Science in Business Administration major in Marketing Management
The University of Mindanao
Your objectives are my objectives!
Hallo! My name is Michelle, a dedicated person who's looking for an opportunity to help you grow your business. I have been working in FMCG retail industry as a purchasing staff and in an electric power company as a customer care provider for several years. Being part of these big industries, I am knowledgeable of the trends of social media engagements to reach more and bigger target markets that will help the business grow.
As part of my practice, I'm engaged in formulating marketing and digital strategies in a vendor-buyer set-up, coordinating with marketing team for upcoming events, providing critique to social media contents, providing quality customer care, sales performance and category growth analysis, formulating strategies to bridge a gap on sales and growth, and taking care of supplier/client negotiations for business events. In addition, being a virtual assistant, I have the skills that are essential to perform at my very best like proficiency in Microsoft applications and Canva.
My ultimate objective is to support my clients in their endeavors by creating and putting strategies into action that yield results. I am enthusiastic about social media and love nothing more than watching my clients' social media presence develop and thrive.
I would be eager to help you reaching your objectives for the business and going beyond to the best of my abilities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Furfect Clowder
(Social Media Manager)
My deliverables includes the formulation of strategies to increase market reach, creating updated contents of rehomed pets, customer background checking and retention, and marketing strategies. Monitoring of our daily contents, customer service, and negotiations.
2017
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2023
New City Commercial Corporation Group of Companies
(Retail Merchandising Assistant)
As part of Buying Team, I participate in discussions about proposed marketing strategies, digital promotion strategies, annual budgeting, annual selling events, team forums and supplier meetings. Part of my tasks are to prepare templates for price change, new/promotional item entries, vendor enrollment and disengagement, item information modification, rebates, purchase order requests, masterfile updating and other system related requests under my authority. Ensure accurate product pertinent details and registration with Food and Drug Administration. Provide operational assistance, vendor concern assistance, and assistance for other internal concerns. Extract then analyze data to review supplier and store performance, as well as to use data on suggesting marketing strategies. I also conduct visits and store evaluations on a quarterly basis.
2017
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2018
New City Commercial Corporation Group of Companies
(Encoder)
Together with Merchandising Team, part of my deliverables is to ensure sending of complete purchase orders to suppliers via email and ecom portal. Consolidate purchase orders on a daily basis per vendor and making a list given to them to compare what they have received and what they have not. Ensuring no leftover purchase orders for the day. As a first hand receiver of purchase order sending concerns, I make sure to inform the head buyer or the assistant buyer for them to have a direct coordination with vendors.
2016
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2017
PROCSERV Labor Service Cooperative (Davao Light and Power Company)
(Customer Service Representative)
Provide customer care by answering ques and helping to resolve customer concerns related to bills and power connection either via phone call or corporate email. Ensuring customer callbacks to confirm resolved issues and conducting quick surveys on service satisfaction. Tracking and keeping transactional records per customer on a daily basis to avoid missed out concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.