Your All-Around VA — Michelle

More Info About Me

I am a results-oriented professional with a strong foundation in Management Accounting and over seven years of experience in administrative and specialized support roles. As a Civil Service Professional passer , I bring a high level of discipline and attention to detail to every task, from managing complex spreadsheets to handling sensitive customer inquiries and documentation. My background as a Call Out Representative and Fraud Specialist has equipped me with exceptional communication skills and the ability to manage time-sensitive projects with minimal supervision.

Michelle Dhorin Galabin
Lapu-Lapu City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Online Bookkeeper
Data Entry
Content Creator

Certificates

Typing Certification

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
Business Administration Major in Management Accounting

University of Cebu

2017 - 2018
Adsia Logistics Inc.
(Payroll Assistant)

• Process payroll accurately and on time for employees.
• Verified timekeeping records, overtime, deductions, and benefits.

2018 - 2020
Greentree Food Solutions Inc.
(Accounting Staff)

• Recording and maintaining financial transactions in compliance with accounting standards and company policies.
• Preparing journal entries, DCPR, check vouchers and assisted in monthly and year-end closing activities.

2020 - 2022
Freelancer
(Business Process Associate)

• Responsible for insurance enrollment, processing forms and withdrawal for customers.

2022 - 2024
Freelancer
(Call Out Representative)

• Conducted outbound calls to verify customer information and ensure compliance with company policies.
• Addressed customer inquiries and escalate concerns to appropriate departments when necessary.
• Documented call outcomes accurately in the system for monitoring purposes.

2024 - 2025
Freelancer
(Fraud Specialist)

• Investigated suspicious transactions, ensuring compliance with company policies and regulatory standards.
• Performs research and investigation on suspected calls and initiates Fraud incident process
• Coordinates with the team to resolve fraud cases and strengthen control measures.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Lapu-Lapu City,
Philippines


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