Business Administration Major in Management Accounting
University of Cebu
I am a results-oriented professional with a strong foundation in Management Accounting and over seven years of experience in administrative and specialized support roles. As a Civil Service Professional passer , I bring a high level of discipline and attention to detail to every task, from managing complex spreadsheets to handling sensitive customer inquiries and documentation. My background as a Call Out Representative and Fraud Specialist has equipped me with exceptional communication skills and the ability to manage time-sensitive projects with minimal supervision.
University of Cebu
• Process payroll accurately and on time for employees.
• Verified timekeeping records, overtime, deductions, and benefits.
• Recording and maintaining financial transactions in compliance with accounting standards and company policies.
• Preparing journal entries, DCPR, check vouchers and assisted in monthly and year-end closing activities.
• Responsible for insurance enrollment, processing forms and withdrawal for customers.
• Conducted outbound calls to verify customer information and ensure compliance with company policies.
• Addressed customer inquiries and escalate concerns to appropriate departments when necessary.
• Documented call outcomes accurately in the system for monitoring purposes.
• Investigated suspicious transactions, ensuring compliance with company policies and regulatory standards.
• Performs research and investigation on suspected calls and initiates Fraud incident process
• Coordinates with the team to resolve fraud cases and strengthen control measures.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.