2006
Banking and Finance
Centro Escolar University, Mendiola
More Info About Me
Efficient, result-oriented and extremely motivated to constantly develop my skills and grow professionally. Has a cheerful personality, love to express my ideas through writing and is open for new learning opportunities. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
My Skills and Competencies
Data Entry
Collections Specialist
Fraud and Claims Specialist
Customer Service
General Virtual Assistant
Real Estate Virtual Assistant
Certificates
My Experience and Education
Feb 2022
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March 2022
Sbovacom
(Independent Contractor/Virtual Assistant)
• Lead generation
• Pitching and qualifying leads and scheduling appointments.
• Database updating with collected information from calls
May 2021
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December 2021
Wells Fargo
(Fraud and Claims Specialist Tier 2)
• Provides exceptional customer service with strong investigative research while working with internal and external Wells Fargo customers who suspect they have fraudulent, is-posted, merchant disputes or other unusual activity on their accounts.
• Customer contact is made through inbound and/or outbound calls to complete the investigation. May also involve contacting third parties for research
• Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.
• Reviews verify and/or identify customer transactions to detect/prevent fraud, policy violations, or resolve merchant disputes to mitigate and/or recover losses.
• May be responsible for multiple claim types. A research moderate to complex account activity and determine the potential source of compromise and then takes the appropriate action to decide the case using multiple systems and applications.
• Additional duties may include: closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse.
October 2013
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January 2021
Concentrix
(Canon Finance Australia/ Canon Australia Collections Specialist)
• Supervise assigned accounts to identify unresolved debts.
• Develop effective repayment plans.
• Follow-up with clients on overdue accounts.
• Oversee all monthly payments and refunds.
• Research and implement effective collection techniques.
• Perform all administrative duties related to ensuring office efficiency.
• Create monthly credit records.
• Respond to client account queries in a timely and professional manner.
February 2013
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September 2013
Aegis People Support
(Collections Specialist)
• Supervise assigned accounts to identify unresolved debts.
• Develop effective repayment plans.
• Follow-up with clients on overdue accounts.
• Oversee all monthly payments and refunds.
• Research and implement effective collection techniques.
• Perform all administrative duties related to ensuring office efficiency.
• Create monthly credit records.
• Respond to client account queries in a timely and professional manner.
My Services
Collections Specialist
In charge of observing accounts to identify overdue payments, report activity, address queries, and create payment plans
Virtual Assistant
Real Estate Virtual Assistant General Virtual Assistant
Customer Service
Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our cus