1997
BS Psychology/AB Guidance & Counseling
St. Scholastica’s College Manila
More Info About Me
Hi! I'm Michelle with a Bachelor of Science and Arts Degree in Psychology. I have extensive experience in the field of Customer Service and Training. I also worked as an SEO Specialist, General VA and as a Brand Specialist.
My Skills and Competencies
Social Media Management
Graphics Design
Content Writing
Search Engine Optimization
Certificates
×
![]()
My Experience and Education
September 2022
-
August 2023
PRC
(SEO Specialist)
Optimize websites inside and out by conducting thorough site audits and technical assessments. Analyze, recommend, and implement improvements to enhance user experience, ensure smooth search engine crawling, and maximize indexability of all web pages.
2020
-
2022
Big Catch Digital
(SEO Analyst)
Designed and implemented successful organic search programs, working closely with clients’ marketing teams and/or executive leadership.
2020
-
2021
Freelancer
(Virtual Assistant/Brand Specialist)
Manage the client's Social Media accounts
Send emails to subscribers using Mailerlite
Create posts using Canva; performed tasks given by the client
2012
-
2019
Right Technicomm International
(Contact Center Services Trainer)
Certified Trainer by a government agency facilitating call center training basics
2009
-
2011
EXL Services
(Process Trainer)
Do administrative tasks reporting to US Clients
Facilitate process training utilizing SAP, AWD, ALSTAR, CYBER and DOS systems
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Content Writing
Promote companies' products & services by developing copy for websites, social media, marketing materials.
Search Engine Optimization
*Content Marketing * Digital Marketing, *Local SEO * GMB