2021
Master’s in Business Administration
National College of Business and Arts
More Info About Me
I am a diligent, driven, and enthusiastic employee. At every assignment and in every circumstance, I constantly aim to meet the highest standard. I am used to working in a demanding and hurried workplace, especially when handling several projects and priorities at once.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Bookeeping
Certificates
My Experience and Education
October 2021-
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August 2022
ACCENTURE INC.
(CUSTOMER SERVICE REPRESENTATIVE)
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing.
October 2015
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January 2018
EXECUTIVE OPTICAL INC.
(BRANCH MANAGER)
• Oversees the productivity of the branch.
• Manages day-to-day operation such as increasing sales and profitability and efficiency of all member of a team.
• Ensure high level of customer service.
• Secure branch inventories/stocks and ensure its accuracy.
• Develop competencies of branch employees
October 2013
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July 2015
SM OUR HOME
(Store Manager)
• Managing and motivating team to increase sales and ensures efficiency
• Managing stock level and making key decision
• Analysis sales figures and forecasting future sales
• Towering the sales floor regularly, talking to colleagues and customers and identifying or resolving issues
• Resolves customer complaints regarding sales and services
• Monitor customer preferences to determine focus of sales efforts
• Ensures high level of customer service satisfaction
• Determine price schedule and discount rates
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.