2011
Bachelor of Science in Hospitality Industry Management
International School of Asia and the Pacific
Get to know me!
Graduated 2011 in International School of Asia and the Pacific as Hotel Restaurant and Tourism practitioner. I've started to work in the same year. It's my passion providing customers service that leads me working on a BPO industry which lasted this year in my 11 years of service in just two company. Reliability and loyalty with my previous company is my main work ethics. I am self oriented person that is always eager to learn new skills to enhance my internal and external experiences. I'm capable of multi-task with minimal supervision that can work independently or even with a team.
I decided to pursue my freelancing career as it allows me to be working in the convenience of being at home. Realization of the benefits of my career that comes during the pandemic. This decision leads me on attending seminars and training for virtual positions.
I am confident of my expertise such as:
* Customer Service Specialist.
* General Virtual Assistant.
* Lead Generation Specialist.
* Social Media Expert/Manager.
* Admin Task.
* Chargeback Specialist/Merchant Chargeback Specialist.
* Data Entry Level.
My Skills and Competencies
Social Media Management
Virtual Assistant
Lead Generator
Data Entry
Customer Service
Certificates
My Experience and Education
2022
-
2022
Social Media Manager
(Aquafume Vapeshop)
• Creates and manage social media account.
• Promote in organic way.
• Plan and strategize for marketing.
• Monthly plan posting.
2016
-
2022
TELUS International Philippines
(Implementation Advisor/Data Entry/Lead Generator / Sales Specialist / Financial Analyst)
***** IMPLEMENTATION ADVISOR*****
(2020-2022)
• Assist clients handle the implementation processes after performing business analysis.
• Design and run tests for VoIP and cloud services.
• Ensures proactive communication with clients and internal staff.
• Delivering product training to new client specific requirements, development and deployment.
• Providing high level of independent judgment and decision making throughout the implementation process.
• Sustain client satisfaction within the end-to-end implementation process and after.
• Provide post- implementation support during the transition from implementation to maintenance.
• Assure software adjustments are made to personalize the software for the store and users as needed during installation and follow-up visits.
*****LEAD GENERATOR-SALES SPECIALIST*****
(2018-2020)
• Working directly for B2B as part of a sales team.
• Gather correct customer information.
• Investigate and find contact details for targeted key areas.
• Generate target outputs for appointments with decision makers.
• Raise awareness of current campaigns
• Attending and answering business emails and proposal.
• Calendar management and setting up appointments.
• Database Management : in charge of maintaining and keeping records within a CRM program and other database.
• Converting prospect leads to sales.
*****CHARGEBACK SPECIALIST*****
(2016-2018)
• Analyze chargeback data to help resolve customer disputes and eliminate chargeback risk factors.
• Review and collate information pulled from past disputes to identify patterns or trends.
• Responsible for all the in-depth data and communication aspects of chargeback processing.
• Monitoring Card Schemes & Regulations.
• Evaluating Disputes, analyze risk for merchant development.
• Guarantee resolved cases on timely manner.
• Maintain confidentiality.
2011
-
2016
Pilipinas Teleserv Inc.
(Customer Service Representative)
• Manage large numbers of incoming calls.
• Handles customer complaints.
• Provide best solution within time limits.
• Making sure of beyond satisfactory level of communication.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generator
Lead generation specialist specializes in helping businesses attract and qualify more potential customers and B2B.
General Virtual Assistant
Virtually performs scheduling appointments, managing email accounts and many more.
Customer Service
Serves customers by providing product and service information and resolving product and service problems.