2011
Bachelor of Science in Hospitality Industry Management
International School of Asia and the Pacific
Get to know me!
Dedicated and results-driven Executive Virtual Assistant in 3 years and 11 years of experience in the BPO industry, specializing in administrative support, sales, customer service, dispute resolution, and insurance processes. Highly skilled in managing executive emails and calendars, handling confidential information, processing chargebacks and reversals, and optimizing sales pipelines. Adept at lead generation, CRM management and client communication, ensuring seamless business operations.
Proficient and adaptive with tools use, with a strong ability to multitask, problem-solve and enhance productivity. Passionate about delivering exceptional support to executives, teams and businesses while maintaining professionalism and efficiency.
My Skills and Competencies
Social Media Management
Virtual Assistant
Lead Generator
Data Entry
Customer Service
Certificates
My Experience and Education
2022
-
2025
Eagle Insurance Agency LLC
(Executive Virtual Assistant)
Manage and handle email correspondence and prioritize messages.
Act as a gatekeeper, filtering requests and inquiries.
Organize and maintain digital files and records.
Assist clients with compliance and regulatory documentation.
Prepare policy summaries, certificate of insurance, reminders and payments.
Coordinate with underwriters, brokers and clients.
2022
-
2022
Aquafume Vapeshop
(Social Media Manager)
Creates and manage social media account.
Promote in organic way.
Plan and strategize for marketing.
Monthly plan posting.
2015
-
2022
TELUS International Philippines
(Implementation Advisor/Lead Generator /Chargeback & Reversal Specialist)
IMPLEMENTATION ADVISOR
(2020-2022)
Assist clients handle the implementation processes after performing business analysis.
Design and run tests for VoIP and cloud services.
Ensures proactive communication with clients and internal staff.
Delivering product training to new client specific requirements, development and deployment.
Providing high level of independent judgment and decision making throughout the implementation process.
Sustain client satisfaction within the end-to-end implementation process and after.
Provide post- implementation support during the transition from implementation to maintenance.
Assure software adjustments are made to personalize the software for the store and users as needed during installation and follow-up visits.
LEAD GENERATOR-SALES SPECIALIST
(2018-2020)
Working directly for B2B as part of a sales team.
Gather correct customer information.
Investigate and find contact details for targeted key areas.
Generate target outputs for appointments with decision makers.
Raise awareness of current campaigns
Attending and answering business emails and proposal.
Calendar management and setting up appointments.
Database Management : in charge of maintaining and keeping records within a CRM program and other database.
Converting prospect leads to sales.
CHARGEBACK SPECIALIST
(2015-2018)
Analyze chargeback data to help resolve customer disputes and eliminate chargeback risk factors.
Review and collate information pulled from past disputes to identify patterns or trends.
Responsible for all the in-depth data and communication aspects of chargeback processing.
Monitoring Card Schemes & Regulations.
Evaluating Disputes, analyze risk for merchant development.
Guarantee resolved cases on timely manner.
Maintain confidentiality.
2011
-
2015
Pilipinas Teleserv Inc
(Customer Service Representative)
Assisting customers through phone calls, identifying concerns and finding effective solutions.
Resolving customer complaints and issues in a professional manner.
Handling customer accounts, orders, and billing inquiries.
Maintaining up-to-date knowledge of company offerings.
Escalating complex issues to higher-level support teams and following up with customers to ensure issue resolution and satisfaction.
Documenting records of customer interactions, issues and resolutions in the system
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generator
Strong communication and persuasion skills in identify potential leads. Resilience & persistence in outbound outreac
Executive Virtual Assistant
Providing exceptional virtual support. Multi-task and punctual. Adaptive and resilient.
Customer Service Specialist
Customer Resolution Support Product & Service Knowledge Documentation & Reporting Multichannel Communication