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Computer Science
Informatics International College
More Info About Me
Hello! I'm your dedicated Virtual Assistant, here to make your life easier and more efficient. Let me introduce myself and give you a glimpse into what I can do for you.
You can call me Mikey I'm an Experienced Customer Service, Technical Support, Chat support, Email support and Data Entry Specialist.
My mission is simple: To streamline your tasks, provide quick and accurate information, and assist you in achieving your goals, both personally and professionally.
My Skills and Competencies
Data Entry
Customer Service Representative
Technical Support
Chat Support
Certificates
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My Experience and Education
2021
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2023
Autoshack
(Data Entry Specialist)
Research and update detailed product descriptions, sales, price and related items
Navigate through Amazon and eBay listings data to collect all of the product details
Uses Microsoft excel to retrieve the related items to add to company files
Accurately entering the detailed product descriptions and related records
2016
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2017
Entain Manila formerly NCH Customer Services
(Customer Service Advisor)
Chat and Email support for an online gambling company in UK.
Interact with customers via chat and email to assist with account-related inquiries, including account setup, deposits, withdrawals, and general account management.
Investigate and resolve customer issues promptly and efficiently, ensuring a positive customer experience.
Maintain accurate and detailed records of customer interactions and resolutions in accordance with company policies.
2015
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2016
WEST ALORICA
(Technical Support Representative)
Provides technical support to customers via phone, email, or chat. Assists customers in troubleshooting and resolving technical issues with the company products and services. Analyzes and diagnose technical problems reported by customers.
2013
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2014
Teletech
(Customer Service representative)
Interact with customers via phone, email, chat to provide information, answer questions, and address concerns regarding our products/services. Investigates and resolves customer issues and complaints promptly and effectively. Collaborate with other departments to ensure customer satisfaction.
2012
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2013
SYKES ASIA
(Customer Service representative)
Provides quality customer service address challenging customer situations with empathy, patience, and problem-solving skills.
2011
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2012
NCO Group
(Customer Service representative)
Investigate and resolve customer issues and complaints promptly and efficiently, ensuring a high level of customer satisfaction.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Investigates and resolves customer issues and complaints promptly and effectively.
Technical Support
Assists customers in troubleshooting and resolving technical issues with the company products and services. Analyzes and
Chat Support
Interact with customers via online chat to address inquiries, provide assistance, and resolve issues.