2014
Bachelor of Science in Computer Science
Navotas Polytechnic College
More Info About Me
I have seven years of devoted professional experience in a range of positions. Over the past seven years, I have developed a wide range of talents in many different areas. In that order: customer support, technical support, an auditor, and an associate.
My Skills and Competencies
Social Media Management
Data Entry
Engager
E-commerce
Customer Service
Quality Analyst
Auditor
Certificates
My Experience and Education
2022
-
2022
NanoHearingAids.com
(Quality Analyst/Auditor)
- In charge of listening to the call while listening to the order specifics to ensure that the details are stated in the call before completing the order. We hear the call to verify the call tagging made by the agent. Additionally, we offer a weekly quality monitoring report analysis to make sure that the customer and sales services adhere to the standards set by the business.
2020
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2022
Teleperformance Philippines
(Order Support)
- In charge of managing orders and responding to client inquiries about orders. I serve as the point of contact for emails. Any order-related difficulties from the customer service or Executive Escalation department, which handles BBB complaints, should be resolved via email. We address requests for refunds. I examine refund requests to make sure they are legitimate. Additionally, I verified orders to ensure that the information was accurate before fulfilling them.
2016
-
2020
Teleperformance Philippines
(Technical Support Representative)
- Respond to calls and offer solutions for any service-related problems, issues, or questions relating to their Telco account. We handle migration, port-in, and account activation. We respond to/process inquiries from order devices.
- We can also take calls as a retention agent when necessary. We offer/provide resolution to those consumers who are threatening to sue the firm or break the company's regulations and standards.
September 2014
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April 2016
Teleperformance Philippines
(Customer Service Representative)
- Respond to calls from customers who are requesting information about their bills and price plans (Telco Account). We assist consumers with their account payments. In compliance with the company's policies and procedures, offer solutions for any service-related problems, issues, or questions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.