2007
Information Technology
STI College
More Info About Me
With over 14 years of experience in the BPO and freelancing industry, I bring a wealth of knowledge and a proven track record in delivering exceptional service, managing diverse teams, and driving operational excellence. My journey has been shaped by a commitment to adaptability and continuous learning, enabling me to excel in dynamic environments and meet the ever-evolving demands of the industry.
Throughout my career, I have held various roles that have strengthened my skills in customer service, team leadership, and client relationship management. I am adept at navigating complex client needs and tailoring solutions that exceed expectations. My freelancing experience has further honed my skills in project management, self-motivation, and effective communication across global teams.
I am passionate about fostering high-performance teams, implementing process improvements, and ensuring quality outcomes. My extensive background has not only given me the technical skills needed but has also instilled in me a client-centered mindset, making me a valuable asset to any team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2024
Support Services Group
(Team Manager)
This role is responsible for overseeing the performance, productivity, and
development of teams across five distinct campaigns. This role requires strategic oversight,
effective time management, and an ability to balance the unique needs and objectives of each
campaign. The Team Manager will be instrumental in driving performance improvements,
maintaining high-quality standards, and fostering a motivated work environment. By working
closely with each campaign team, the Team Manager ensures smooth daily operations,
alignment with business goals, and exceptional service delivery.
2021
-
2023
Alorica
(Team Manager)
The Team Manager for Telco and Social Media Account is responsible for
overseeing day-to-day operations, managing a team of customer service representatives, and
ensuring that performance targets are met or exceeded. The role requires strong leadership,
communication, and analytical skills to drive operational excellence and maintain high standards
of customer satisfaction. This position focuses on maintaining service quality and operational
efficiency, coaching team members, and fostering a positive, high-performing work
environment.
2019
-
2021
Latis Global Communications South Korea
(Monitoring and Leads Generation Supervisor)
The Monitoring and Leads Generation Supervisor is responsible for overseeing
the operations related to lead generation, ensuring that quality leads are identified, nurtured,
and passed to sales teams effectively. This role includes developing, implementing, and
monitoring strategies for effective lead generation, data analysis, and performance tracking. The
supervisor will work closely with cross-functional teams to optimize lead acquisition processes
and ensure that metrics are met or exceeded. They will also manage and mentor a team of lead
generation specialists, ensuring high productivity and motivation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.