Hey I am Michael

Reliable Medical VA and Customer Service Specialist

As a dedicated Medical Virtual Assistant, I am committed to enhancing the patient experience and streamlining clinic operations. My primary objectives include providing exceptional patient support, managing appointment scheduling efficiently, and maintaining accurate medical records in compliance with HIPAA regulations. I aim to assist healthcare providers by handling administrative tasks, allowing them to focus on delivering high-quality care. Additionally, I support telehealth services and work to ensure billing accuracy, contributing to the overall efficiency and effectiveness of the healthcare team.

Michael B. Maternal
Bais City, Philippines
michaelmaternal18@gmail.com
Freelancer
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My Skills and Competencies

Medical Assistant
Social Media Management
Data Entry
Content Creator
Customer Service Representative
Tech Savvey

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Bachelor of Science in Business Administration Major in Marketing Management

Negros Oriental State University

2019
Accountancy, Business and Management (SHS)

Senior High School in Bais City National High School
With Honors

2022 - 2024
Teletech (OptumRX)
(Customer Service Advocate)

Handle inbound calls from our customer who wants to refill their medication.
We ask send prescription request to their doctors via fax.

2022 - 2022
Infocom Technology Inc. (PLDT 177)
(Email and Chat Support Representative)

Provide assistance to company customers via email.
Connects with customers through instant messaging on a business's webs

2021 - 2022
Inspiro Relia Inc.
(Customer Service Representative)

Respond courteously and knowledgeably to customer inquiries.
Address customer complaints and conflicts, taking ownership of the situation and working
towards a resolution while maintaining high professionalism.

2020 - 2021
Straive (SPI GLOBAL)
(Data Technician)

Encoding necessary information of the sender and the receiver.

We need to encode everything as fast as we can especially on the name, address, phone

number and type of items.

2019 - 2020
Smiles on Demand by Philippines (Turnkey Vacational Rentals)
(Email and Chat Support Representative)

Respond courteously and knowledgeably to customer inquiries.

Addressing the customer regards on the booking extension, inclusion of the room and

looking for the best room that is suitable on their budget. Responsible for communicating

with consumers through a company's chat support feature.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Medical Assistant

Scheduling appointments and managing patient records. Handling billing and insurance processes. Communicating with patie

Bookkeeper

Familiarity in QuickBooks, Xero, Sage, and Excel; Knowledgeable in debits, credits, and financial statements.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Bais City,
Philippines
Email :
michaelmaternal18@gmail.com


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