2009
Bachelor of Science in Customs Administration
University of the Visayas
More Info About Me
I am a talented, ambitious and hardworking individual, with broad skills and experience in human resource, social media management and marketing, customer and technical support and multi-level marketing.
Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creator
Lead Generation
Certificates
×
![]()
My Experience and Education
September 2021
-
August 2022
Management Business Solutions
(Recruiting Coordinator (Virtual))
Source candidates by using databases and social media
Evaluate and screen resumes and cover letters
Conduct phone interviews
Provide a shortlist of qualified candidates to hiring managers
Help the hiring team with recruiting methods and interview questions
Maintain a complete record of interviews and new hires
March 2021
-
September 2022
Dyninno
(Telesales Representative (Airline Ticket Sales))
Contact potential or existing customers to inform them about airline tickets and sales using script
Answer questions about booking, flights and ticket prices
Ask questions to understand customer requirements and close sales
Enter and updated customer information in the database
Take and process orders in an accurate manner
August 2019
-
June 2021
Valentus Inc.
(Independent Sales Representative)
Present Valentus products and business to customers personally and online.
Sell products via Facebook and Instagram.
Manage Facebook page: Valentus Coffee Business.
Create content and memes to increase traffic in the page.
Boost ads and posts to increase sales.
December 2019
-
July 2020
EXL Service Philippines
(Customer Service Representative)
Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Provide accurate, and complete information about customer's insurance policy
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
August 2015
-
April 2017
[24]7 Customer Philippines
(Technical Support Representative)
Receive customer calls to provide step-by-step guidelines for the resolution of internet connection problems
Install, configure, and troubleshoot computer systems, servers, and network issues
Explain highly technical details to customers using simple understandable terms
Educate customers on the features of company products and services to minimize technical issues
March 2013
-
August 2019
First Vita Plus Inc.
(Independent Sales Representative)
Present company's products and marketing plan to customers and potential business partners
Conduct trainings and seminars to team members
Organize regional events and trainings
Sell products online and offline
Strategize plan to increase business enrollments and sales
November 2009
-
April 2014
Concentrix
(Technical Support Representative)
Receive customer calls to provide step-by-step guidelines for the resolution of internet, phone. and cable TV connection problems.
Install, configure, and troubleshoot computer systems, servers, and network issues
Educate customers on the features of company products and services to minimize technical issues
Offer service upgrades to new and existing customers
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.