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Bachelor of Science in Information Technology
STI
More Info About Me
Hi! I'm Michael Kevin Zaldivar. I have an extensive background in customer service and support, having provided comprehensive chat support, email assistance, data entry as well as product research. My knowledge base covers a wide variety of topics and systems that allow me to efficiently troubleshoot an issues or answer questions customers may have. To sum up, my vast experience equips me with the ability to provide exceptional customer service and proficiently carry out administrative duties such as data-entry and product research, while meeting deadlines at the right time.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Amazon VA
Certificates
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My Experience and Education
2020
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2022
Food Panda Philippines
(Rider)
Food delivery
2019
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2020
A&A
(Shopify VA)
Data and Research Analyst Chat and E-mail Support
2018
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2019
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(Virtual Assistant)
Product Research
2015
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2018
MMM
(Chat Support Representative)
Answering inquiries, concerns, resolving complaints and providing customer service.
My Services
Amazon VA
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Chat Support/E-mail Support
Promote companies' products and services by developing copy for websites, social media, marketing materials.