2007
Associate Degree in Computer Studies
Asian Institute of Computer Studies
More Info About Me
In my role as a Customer Service Team Leader, I successfully led a dynamic team to deliver outstanding customer experiences. I implemented strategic initiatives to enhance customer satisfaction, streamline processes, and optimize team performance. My leadership skills were crucial in fostering a positive and collaborative work environment, resulting in increased team productivity and exceeded performance targets.
Quality Analyst:
As a Quality Analyst, I played a pivotal role in maintaining and improving service standards. I meticulously monitored and evaluated customer interactions to identify areas for improvement. Through comprehensive analysis and feedback, I facilitated targeted training programs, contributing to a measurable enhancement in service quality and customer satisfaction.
Technical Support Representative:
In the challenging realm of technical support, I demonstrated expertise in troubleshooting and resolving complex issues. My technical acumen allowed me to provide effective solutions to customers, earning their trust and satisfaction. I consistently exceeded key performance indicators, showcasing my ability to thrive in a fast-paced and technical environment.
Customer Service Representative:
As a frontline Customer Service Representative, I honed my communication and problem-solving skills. I adeptly handled customer inquiries, resolved issues, and ensured a positive customer experience. I consistently met and exceeded performance goals, earning recognition for my dedication to providing top-notch service.
Key Competencies:
Leadership and Team Development
Quality Assurance and Analysis
Technical Troubleshooting
Customer Relationship Management
Process Optimization
Effective Communication
Problem Solving and Decision Making
Performance Metrics and Goal Achievement
I bring a rich blend of leadership, technical expertise, and customer-centric focus to any role. My track record demonstrates a commitment to excellence, a keen eye for quality, and the ability to lead teams to success. Looking forward to leveraging my skills and experience to drive positive outcomes in a dynamic work environment.
My Skills and Competencies
GHL Setup
Team Management / People Skills
Coaching / Feedback
Video Editing
Data Analysis
Real Estate
Customer Service
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
April 2024
-
July 2025
LPT Realty
(Transaction Coordinator / Social Media Manager)
Listing Process
Contract to Close Process
Knowledge in MLS
Create Owner's List, Prospecting Tracker and Pricing Sheets
Manage Social Media Account (TikTok, Facebook, Instagram)
Create Video Clips
January 2024
-
April 2024
Mint Capital
(Appointment Setter)
Sets appointments for a mortgage broker
Calls real estate agent and sends brochures
Sends calendar invites and emails
July 2017
-
March 2020
ePerformax Contact Center
(Quality Analyst - PayPal)
Evaluates Phone Contacts
Provides Bi-Weekly Coaching
Conducts Weekly Side-by-Side sessions
Submits Process Improvement Plans
March 2020
-
December 2023
PayPal Philippines
(Production Team Leader)
Provides 1on1 Weekly Coaching
Conducts Data Analysis
Takes Escalations
Collaborates with other Leaders
Creates Presentations
Recommends Process Improvement Ideas
Evaluates Phone, Email and Chat contacts
January 2016
-
April 2017
Alorica Philippines
(Technical Support Representative - Comcast)
Answers general inquiries about their internet packages
Troubleshoots internet connection issues
Pitch to encourage customers to upgrade their plans
January 2013
-
April 2015
ePerformax Contact Center
(Quality Analyst - eBay)
Evaluates email contacts
Provides feedback to improve teammate's performance
Provides recommendations to enhance site's performance
November 2010
-
January 2013
ePerformax Contact Center
(Customer Service Representative - eBay Marketplace)
Answers general inquiries about eBay marketplace
Assists customers upload their listings
Assists customers with their account restrictions
October 2008
-
April 2010
KGB Philippines
(Customer Service Representative)
Answers questions about anything through SMS
My Services
Team Management
Team Management
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.
Customer Service
Customer Service Representative