2010
Bachelor of Science in Computer Science
ICCT Colleges
More Info About Me
Hi Future Business Partner!
I am a skilled professional with expertise in writing, research and analysis, technical troubleshooting, SEO principles, and effective communication. With exceptional attention to detail, time management, and organizational skills, I excel in project management, leadership, and customer service. I am proficient in Microsoft Office Suite and Google Suites, adaptable, and capable of working independently or as part of a team. My unique skill set and experience make me a valuable asset to any organization.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Customer Service Representative
General Virtual Assistant
Certificates
×
![]()
My Experience and Education
2023
-
Present
Freelance
(SEO Analyst and Content Writer)
Strong writing skills: Effective communication and crafting engaging and informative content are essential for both roles.
Understanding of SEO principles: An SEO analyst must understand how search engines work and be able to optimize content for visibility and search ranking.
Research and analysis: Both roles require the ability to conduct research and analyze data to inform content strategy and improve search rankings.
Familiarity with various writing styles: SEO analysts and content writers should be familiar with various writing styles and be able to adapt their writing to different platforms and audiences.
Attention to detail: Both roles require a keen eye for detail, ensuring that content is error-free and optimized for search engines.
2022
-
2023
Teleperformance Inc.
(Project Supervisor)
Project planning and scheduling: Ability to create and manage project plans and timelines to ensure successful project completion within the given time frame.
Risk management: Ability to identify potential risks that may arise during the project and implement strategies to mitigate or eliminate them.
Communication and management: Ability to effectively communicate with management, including team members, clients, and management, to ensure everyone is on the same page.
Team leadership and motivation: Ability to lead and motivate team members to achieve project goals and objectives by setting clear expectations, providing guidance, and recognizing their contributions.
2019
-
2023
Teleperformance Inc
(Operations Supervisor)
Managed a team of customer service representatives and ensured that daily targets were met
Monitored agents’ performance and provided feedback to improve their skills
Conducted regular coaching sessions with agents to develop their knowledge and skills
Assisted in developing and implementing new processes and procedures to improve customer experience
Created reports and analyzed data to identify trends and opportunities for improvement
2015
-
2019
Teleperformance Inc
(Customer Support Representative | Subject Matter Expert | Assistance Desk)
Provided technical support to customers via phone, email, and chat
Resolved complex technical issues and provided guidance to customers on using software and hardware products
Conducted training for new hires and provided coaching and feedback to agents
Collaborated with cross-functional teams to resolve technical issues and improve customer experience
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.