2013
Associate in Computer Engineering
Systems Plus College Foundation
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
Alorica
(Report Analyst)
Gather and analyse data to guide an organization decision making and improve
performance. They identify requirements and design and implement reporting
systems based on these needs.
Measure the performance of agents by tracking how they perform on key metrics,
such as call handled, first-call resolution, and customer sentiment.
2018
-
2021
Alorica
(Customer Care Solutions Team)
Provide accurate, valid and complete information by using the right
methods/tools. Meet personal/customer service team sales targets and call handling
quotas. Handle customer complaints, provide appropriate solutions and alternatives
within the time limits; follow up to ensure resolution.
2014
-
2021
Alorica
(Technical Service Representative)
Identifies, investigates, and resolves users problems with computer
software and hardware. Fields support calls, chat, email, and/or other
communication from users with inquiries regarding software programming,
connectivity, printing, and similar concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.