Hey I am Michael

More Info About Me

Dynamic professional with a proven track record in project management and technical expertise within the hospitality industry. Skilled in orchestrating seamless onboarding processes, optimizing operations, and delivering results on time. Experienced in leading international teams, coordinating with third-party integrators, and ensuring customer satisfaction.

Michael R. Balmes
Calapan City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
Bachelor of Science in Tourism Management

St. Anthony College of Calapan City

2021 - 2024
The Cloud
(Project Manager)

As a project manager of kitchen onboarding across 8 countries, I train teams to
ensure smooth integration processes. I streamline procedures to enhance productivity and
reduce lead times, collaborating with third-party POS integrators for seamless technical
coordination. Managing inquiries and feedback, I troubleshoot integration issues, report on
performance, and oversee project milestones, while also handling team schedules and leave
requests efficiently.

2020 - 2021
Department of Tourism Philippines
(Executive Assistant)

As an executive assistant, I manage the daily schedule, meetings, and travel
arrangements for the Head. I handle correspondence, reports, and presentations with precision
and confidentiality. Coordinating communications, organizing files, and preparing briefing
materials, I ensure seamless operations and support the execution of special projects.
Additionally, I assist in budget preparation, maintain stakeholder relationships, and uphold
professionalism at all times.

2019 - 2020
ProctorU
(Online Proctor)

As a test proctor, I oversee test-takers via webcam and screen-sharing, ensuring
compliance with exam rules and addressing technical issues promptly. I authenticate identities
using IDs and facial recognition, providing technical support as needed. Upholding
confidentiality and professionalism, I document incidents, enforce exam rules, and maintain a
distraction-free testing environment while providing excellent customer service to test-takers.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Calapan City,
Philippines


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