Blank Year
Bachelor of Science in Civil Engineering
University of Cebu
More Info About Me
Michael D. Arellano, also known as Mike, has an impressive work history and a passion for personal growth. I have worked as a crew member at Jollibee for a year, as Housekeeping personnel for just one year, and as a Japan Technical Intern Trainee for 3 years. Currently, I am working as a customer service associate at Amazon, a role that requires strong communication skills and the ability to handle customer inquiries and issues with tact and professionalism.
My enthusiasm for learning new things and challenging myself is reflected in my hobbies. I enjoy exploring new topics and ideas, and I am driven to reach new heights in my personal and professional life.
One of my strengths is my ability to quickly learn and adjust to new situations. This is evidenced by my diverse work experiences, which have required me to learn new skills and adapt to new environments. I am also a focused and driven individual committed to achieving my goals.
I am a dedicated and hardworking individual with a passion for growth and learning. I have a strong work ethic and the ability to adapt to new situations make me a valuable asset in any role I’ll undertake.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2023
Amazon
(Customer Service Associate)
• Responding to customer inquiries and concerns in a timely and professional manner, with a focus on resolving issues and exceeding customer expectations.
• Assisting customers with navigating the Amazon website, placing orders, and tracking shipments.
• Troubleshooting technical issues related to Amazon products and services, such as Prime Video or Kindle.
• Providing accurate and up-to-date information on Amazon policies, products, and promotions.
• Document customer interactions and keeping accurate records of customer accounts.
• Collaborating with other customer service team members and departments to resolve complex customer issues.
• Continuously learning about Amazon products and services, and staying up-to-date on changes to policies and procedures.
• Adhering to company policies and procedures, such as privacy and security protocols.
2020
-
2023
Inoue Seikouen
(Technical Intern Trainee)
• Assisting with the cultivation and maintenance of olive and orange trees, such as pruning, fertilizing, and irrigating.
• Harvesting, sorting, and packing the fruits, ensuring that the produce meets quality standards.
• Learning and implementing various farming techniques, such as grafting, propagation, and pest management.
• Operating and maintaining farm equipment, such as tractors, sprayers, and harvesting machinery.
• Participating in research and development activities, such as testing new farming techniques, analyzing crop yields, and conducting experiments.
• Collaborating with other farm workers to ensure that tasks are completed accurately and efficiently.
• Maintaining a safe and organized work environment, including proper storage and handling of farm equipment and supplies.
• Adhering to company policies and procedures, such as safety protocols and environmental regulations.
• Providing excellent customer service by responding to inquiries and concerns from customers, suppliers, and visitors in a friendly and professional manner.
2018
-
2019
ServiceMaster
(Housekeeping Personnel in BPO)
• Cleaning and maintaining guest or patient rooms, public areas, and other designated areas in the facility.
• Dusting, vacuuming, and sweeping floors, carpets, and furniture.
• Disposing of trash and recycling materials appropriately.
• Reporting any maintenance issues or damage to the supervisor or maintenance staff.
• Maintaining a safe and organized work environment, including proper storage and handling of cleaning supplies and equipment.
• Adhering to company policies and procedures, such as dress code, safety protocols, and guest privacy.
• Providing excellent customer service by responding to guest or resident inquiries and concerns in a friendly and professional manner.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.