Michael A. Labsan
BS Information Technology Graduate | 33 Years Old
I am a dedicated professional with a degree in Information Technology and experience as an Administrative Assistant and Social Media Manager. My background has equipped me with strong organizational skills, attention to detail, and the ability to manage both technical and administrative tasks efficiently. I specialize in handling day-to-day operations, online research, data entry, and social media content management, ensuring accuracy and consistency in every project I take on.
With a strong work ethic and adaptability, I strive to provide reliable support that helps businesses stay productive and grow their online presence.
Divine Word College of Calapan(DWCC)
Calapan City, Oriental Mindoro
Prepare, organize and submit statistical data of the office thru Microsoft Office Applications
Create powerpoint presentations used by the Head of Office for conference and other activities.
Prepare Visual Materials for information drive
Manage the Social Media Account of the Office.
Prepare other reports as directed by the chief of office.
Monitor email messages of the office.
Provide customer support via chat, email, and phone regarding web hosting, domain, email, and website-related issues.
Troubleshoot and resolve hosting issues such as DNS errors, cPanel/Plesk access, SSL certificates, and FTP connectivity.
Assist clients in setting up and configuring domains, subdomains, email accounts, and databases.
Diagnose and resolve website downtime, performance issues, and server-related errors.
Guide customers through website migrations, backups, and restorations.
Manage and monitor hosting accounts, ensuring security, uptime, and optimal performance.
Escalate advanced issues (server configuration, security breaches, development-level troubleshooting) to higher-level support teams.
Document common issues and solutions in the knowledge base to improve self-service resources.
Provide guidance on web hosting best practices, including website security, optimization, and resource management.
Collaborate with system administrators and developers to resolve recurring technical issues.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Accurate Data Entry; Web Research specialist providing fast, reliable, and organized results to support your business.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Reliable Executive Asst skilled in admin support, scheduling, communication, and task management to boost productivity.
Creative Graphics; Video Editor skilled in designing visuals, editing content, and producing engaging digital media.
