2013
Diploma in Information and Technology
STI Las Piñas
Business Virtual Data AssistantWeb Scraping & Research Expert
I'm passionate about my work. My initial priority is client satisfaction and I always concerned about the client's satisfaction by providing the highest possible results. I love this type of work, am available for long or short-term projects and am very flexible. Microsoft Excel is one of the most-used software programs in the business world, that is why I'm here to make sure you get the full benefit of it. I would love to put my expertise to work for you!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Lead Generator
Data Analytics
Certificates
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My Experience and Education
2016
-
2023
Transworld Systems Inc.,
(Senior Quality Analyst)
• Provide reports to Operations regarding the overall Quality Score and CSAT Scores on a daily, weekly and monthly basis through dashboard via Excel
• Leading and guiding our Quality Analysts to provide the expected number of audits and check the quality of their audits on a daily, weekly, and monthly basis.
• Provide insights and observations based on the score trend and evaluations from our Analysts on a weekly basis.
2015
-
2016
Teleperformance - Mall of Asia
(Customer Service Representative)
• Assist customers with their concern about their billing issue
• Assist customers with their payments and payment arrangements for their bill.
My Services
Data Analytics
Creates dashboard trends using MS Excel
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.