I'm a virtual assistant with a passion for helping others. My journey started as a Medical Virtual Assistant who is more communicative with the patients, but I quickly discovered my love for creating meaningful content and social media managing. I take pride in my work and am a stickler for details, but what really sets me apart is my unwavering work ethic and self-motivation. I've always been a risk-taker, and that mindset has served me well in my career. Whether it's working under minimal supervision or taking on new challenges, I have a "can do" attitude that drives me forward. My dedication to my craft is a reflection of my own will to succeed.
Pamantasan ng Lungsod ng Maynila
Providing combination of Customer Service and Data Analysis task
• Monitoring and facilitating incoming call and chat inquiries.
• Assure patients of the quality and timely service we provide.
• Accuracy in inputting records in AMD and EHR/EMR (system)
• Client Support and Tech Support
• Creating escalation tickets
• Extracting and Scrubbing scheduled patient information from CRM
• Collating and reporting team's output to manager
• Managing internal communication (Slack&Email)
• Managing social media account patient inquiries (Hootsuite)
A Hybrid Representative that provides exceptional customer service experience. (6 months)
• Monitor incoming calls from customers for all inquiries on orders and various products.
• Understand, Analyze, and Resolve customer concerns within the required time frame.
• Ensure optimal utilization of resources and resolve all issues.
• Payment processing
• Order processing and creation
• Tech support
• Escalate issues by creating tickets if applicable
• Driving sales from existing and new customers
• Business Process Associate under Data Cleansing Augmentation Project- Collating data of doctors via outbound calls and Web research.
• Business Process Associate under Request for Information and Intake Project- Blended, Scanning and understanding information and inputting data in the system. Doing outbound calls if the information is incomplete.
• Workforce Service New Associate- Monitoring and organizing schedules of all employees and workload management and distribution.
• Extra mile duties:
GPTW Member (Great Place to Work) – Creating a light and positive workplace.
Train Newbies – Carefully train newbies regarding the process updated.
• Event management.
• Competitive scan.
• Filling and organizing contracts and documents of franchisees.
• Coordinating with the artists and their managers. (DJ Chacha, Papa Jack, etc.)
• Building good rapport with the advertising partners (93.1 Monster Radio, TV5, etc.)
• Creating banners for the latest promotion.
• Recording and documenting minutes of manager’s meetings.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Accurately and efficiently input data into system. Chart Creation for reporting, Data Manipulation, Data Investigation
Collaborate with the company's products and services and create social media, and marketing materials.
A positive attitude and a genuine desire to help create meaningful connections, and make a difference in people's lives.
