An enthusiastic and dedicated professional with almost five years of experience in the customer service industry. Extremely organized with the ability to work both independently of my own initiative or as part of a successful team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines while maintaining the highest of standards. Combines a professional and confident approach with excellent interpersonal skills and can communicate concisely at all levels. Currently looking for a rewarding position in a prestigious company where I can fully use my skills for the success of the organization.
De La Salle – College of Saint Benilde
• Doing online research and compiling information on a variety of topics
• Purchasing products and services online (like from Amazon, gifts for friends, etc.)
• Making reservations for airlines, car rentals, hotels, and restaurants
• Scheduling meetings for the client
• Writing letters and emails
• Making and receiving calls
• Transcription
• Email and calendar management
• Assist in the screening and hiring of new applicants.
Lead Generation, Mass Email, and Lead Qualification
• Generate leads and add them to our database.
• Mass email marketing – 50 emails per day using Lemlist
• Track, maintain, and update leads using Salesforce and Hubspot CRM
• Research and maintain a lead generation database using Apollo and Hunter.io
• Qualify prospects.
• Share results and feedback each week in the team meeting.
Customer Support
• Respond to customer inquiries through email, phone calls, and LiveChat
• Arrange and send free quotations to clients.
• Follow up on the quotation sent.
• Create presentations using Canva.
• Assist with the management of contracts and paper works.
• Schedule meetings
Social Media Management
• Design and implement social media strategies to align with business goals.
• Generate, edit, publish, and share engaging content daily (e.g., original text, photos, videos, and news)
• Communicate with followers, respond to queries in a timely manner, and monitor customer reviews.
• Oversee social media accounts’ design (e.g., Facebook timeline cover, profile pictures, and blog layout)
• Stay up to date with current technologies and trends in social media, design tools, and applications.
Marketing and Administrative Tasks
• Create email sequence and set up cold emails using Lemlist
• Book travel and accommodations
• Prepare customer spreadsheets and keep online records.
• Send daily reports at the end of the day.
• Note-taking.
• Scheduling appointments/meeting
• Create presentations.
• Greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, and ensure that all necessary supplies are on board.
• Attend to the safety of passengers during take-offs, landings, and emergencies.
• Serve food and beverages to passengers and make flight announcements.
• Provide consistent and outstanding customer service to all customers.
• Always maintain a high standard of personal presentation consistent with standards.
• Maintain up-to-date knowledge of current safety, security, and cabin services requirements.
• Resolve customer issues and problems on the spot and take follow-up action via the supervisors.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Support in building a pipeline of leads to meet business plans, quotas and company objectives.
