I have over 7 years of experience providing exceptional customer service and sales support in a variety of industries. My experience working in fast-paced, dynamic environments has sharpened my ability to remain organized and focused in the face of multiple competing demands.
I excel at managing complex tasks and ensuring that everything runs smoothly because I have a keen eye for detail and exceptional communication skills. I am proficient in a variety of computer programs and am always eager to learn about and keep up with new technologies.
In a nutshell, I am a driven, organized, and detail-oriented virtual assistant who enjoys assisting clients in reaching their objectives. I am available to assist you with administrative tasks and sales, or anything in between.
Saint Louis University
• Offer customers real-time assistance through live chat, Inbound and Outbound calls.
• Provides concise Information and solution quickly and effectively. Ensure to deliver the best customer service.
• Job Description: Introduced company services to small business owners in cities across the United States through cold calling.
• Developing rapport with prospects with the end goal of signing a contract with them.
• Lead Generation.
• Appointment setting.
• Presents BDO Life products to prospective clients according to pre-determined standards.
• Sales producer at the bank branch level.
• Provides efficient client service by working closely with underwriting and other support units.
• Doing reports using Microsoft word and Excel and send to immediate supervisor.
• Receiving inbound calls for flight reservations and direct sales.
• Handles rebooking, ticket sales, special service requests, cancellations, and other general
reservation inquiries.
• Troubleshoots online check-in options.
• Check the passenger's documents (passport, visa, and ticket).
• Apply airline regulations which may involve charging excess baggage and announcements of
boarding gate information.
• Receiving passengers at the Front desk of the Japan Airlines office.
• Answering screening and forwarding incoming phone calls and performing other clerical duties.
Research companies and individuals. Make outbound calls to potential clients and demonstrate services could help them.
Answering incoming calls and chats. Troubleshooting and problem-solving. Recording and tracking customer interactions.
Creating lists of potential leads including their contact information and any relevant details about their business.
Search the Internet for information on a wide variety of topics.