2006
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Greenfield Montessori School
More Info About Me
Hi, I’m Micah! I'm a skilled Virtual Assistant with a strong background in customer service. I’ve worked as a CSR, TSR, and Lead Gen Specialist, handling tasks like client communication, CRM management, appointment setting, and cold calling.
I’m detail-oriented, dependable, and quick to adapt. With experience using tools like Open Phone, Google Workspace, and various CRMs, I help busy professionals stay organized and focused on growing their business. If you need a proactive and reliable VA, I’m here to help!
My Skills and Competencies
Lead Generation Specialist
Technical Support
General Virtual Assistant
Data Entry
Certificates
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My Experience and Education
2024
-
2025
Task Done VA Professionals (Capital Home Buyers)
(Lead Manager)
Lead sourcing through sms and calls.
• Verifying leads.
Follow up with leads through calls and sms.
Confirm property address and property deatils.
• Appointment setting for property visit
2020
-
2024
Accenture Inc.
(CSR)
Respond to Billing inquiries. Provide information aboutproducts and services.
• Assist customer with basic troubleshooting of theirmobile devices, data connection or issues with their online account or business app
• Process credit applications
• Assist customer with Credit negotiations (paymentextension, arrangements)
• Open/Close account, Transfer service, Port in/Port out atcustomer's request
• Assist and try to save customer who wants to disconnect their service.
2016
-
2017
Convergys
(TSR)
Assist customers with troubleshooting their mobiledevices, data and internet connections.
- Walk customer through setting up their mobile devices or jet pack.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.