Blank Year
BS BA
DHAVTSU
More Info About Me
Strongly focused to get the job done in a fast-paced environment with conflicting deadlines. Driven team player with keen apt for flexibility and adaptability through sudden changes of situations. Can also work alone and in under pressure.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2023
Majorel Corp Philippines
(Content Moderator)
Moderate and review user-generated content for appropriateness and adherence to community guidelines Responded to user reports and inquiries, providing support and guidance as needed Collaborated with cross-functional teams to identify and address trends and patterns in content
2016
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2018
iQor 1 Philippines
(Sales and Customer Service Representative)
Provided excellent customer service to clients via phone, email, and in-person interactions Resolved customer complaints and concerns in a timely and effective manner
And Order entry via Phone.
2015
-
2016
iQor 2 Philippines
(Technical and Customer Service Representative)
-Actively listen to customers to understand their issues or concerns
-Interview clients to gather information useful in providing recommendations and solutions to a technical problem -Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
-Document and track customer issues using a ticketing system to ensure quick resolution
-Maintain the security and integrity of company database by setting access controls
-Educate customers on the features of company products/services to minimize technical challenges
-Follow-up on customers to ensure their issues are completely resolved
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.