2011
Bachelor of Science in Computer Engineering
University of Batangas
Your adaptable virtual assistant, ready to tackle any task with efficiency and precision!
As a highly motivated and dedicated professional, I am eager to advance my career as a Virtual Assistant. I have a proven history of accurate data entry and effective information management. My ability to work quickly and precisely enables me to meet tight deadlines while maintaining the organization’s quality standards.
Well-trained and always eager to learn new tools and techniques, I thrive in collaborative settings and possess excellent communication skills. I am committed to hard work and integrity, and I aim to build strong professional relationships with clients to ensure the success of every project.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Dropshipping Expert
Certificates
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My Experience and Education
2011
-
2024
N/A
(Accumulated Expertise in past Work Roles/ GVA training)
• Generate and maintain status reports and operational metrics.
• Logging incident ticket to track status progress.
• Entering data from source documents into the computer system
• Updating existing data.
• Maintaining logbooks and databases to record pertinent data.
• Enrolled in a General Virtual Assistant training program that featured a dedicated course on Data Entry and gained a deeper understanding about Customer Relationship Management.
• Assigned to create spreadsheet reports on specific subjects.
• Proficient in using different tools like Google Workspace, MS Office etc.
2022
-
2024
A Managed Service Company
(Operations Manager)
• Manage and coordinate the team operations, ensuring smooth implementation of tasks across multiple departments.
• Handle scheduling, meeting arrangements, and coordination of changes with internal and external stakeholders.
• Perform detailed risk assessments, issue resolution, and troubleshooting to support smooth project execution.
• Provide comprehensive documentation and reporting on team performance and project status for management and client review.
• Set team meetings, drive action items, and follow up on deliverables.
• Oversee communication platforms, ensuring effective remote collaboration.
2018
-
2022
A PH Telecom Company
(Project Coordinator)
• Act as the primary point of contact for team coordination, managing schedules, meetings, and task distribution.
• Perform administrative duties such as documentation management, report generation, and correspondence handling.
• Coordinate with teams to assess project progress, identify roadblocks, and ensure timely resolution of issues.
• Provide support for operational changes and ensure alignment between technical and business stakeholders.
• Generate weekly and monthly progress reports and circulate them among the team.
2015
-
2018
An International Insurance Company
(Incident Coordinator)
• Manage incidents, acting as the primary liaison between clients and support teams.
• Document and track virtual incident tickets, ensuring accurate reporting and swift resolution.
• Coordinate remote troubleshooting efforts and communicate resolutions to the teams.
• Lead post-incident reviews and ensure quality documentation for future prevention and reference.
• Maintain incident logs, providing regular updates and reports to management.
• This revision highlights your capabilities in managing remote teams, handling administrative tasks, and using communication tools—all valuable skills in assistant roles.
2011
-
2015
A PH Telecom Company
(Technical Support Analyst)
• Provided administrative support by managing incoming service desk requests, coordinating resolutions, and ensuring timely responses.
• Monitored and responded to system alerts, managing escalations and liaising with different teams to ensure effective incident resolution.
• Handled communication with stakeholders, keeping them updated on issue statuses and next steps.
• Documented all incidents and actions in the knowledge base, ensuring clear communication for future reference.
• Managed end-to-end customer support remotely, addressing inquiries, resolving basic technical issues, and escalating complex ones as needed.
• Organized and maintained after-hours support, ensuring seamless virtual operations and reporting.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.