2023
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
EASTERN VISAYAS STATE UNIVERSITY
Your powerhouse VA starts here.
Hi there! I’m Mhel, a results-driven Virtual Assistant from the province of Leyte, residing in Ormoc City. Known for my reliability, professionalism, and clear communication. I’m passionate about helping clients streamline operations, save time, and grow their businesses through organized systems and consistent support.
I hold a Bachelor of Science in Hospitality Management from Eastern Visayas State University – Ormoc City Campus, where I honed my customer service, relationship-building, and communication skills. While my professional experience is still growing, I’ve completed comprehensive training in General Virtual Assistance through ProVA and in GHL CRM via GHL Champs, equipping me with the practical skills to deliver efficient, effective, and high-quality support.
As I venture into my journey as a Virtual Assistant, I’m excited to help you take action, boost productivity, and achieve your goals. Together, we can streamline processes, elevate your workflow, and turn your business challenges into wins. Let my support be your superpower — reach out today, and let’s make it happen!
My Skills and Competencies
Social Media Content Support
Data Entry
Admin Support
Technical Troubleshooting
Email and Calendar Management
Canva Graphic Design
Certificates
My Experience and Education
2024
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2026
BUSINESS STAFFING AND MANAGEMENT INC
(FREELANCE DATA ENTRY PROFESSIONAL)
Streamlined documentation processes and maintained meticulous data tracking across 1000+ dealership accounts,
reducing processing errors by 40% and accelerating transaction completion times by 25%.
Coordinated cross-team efforts between sales, finance, and management departments to ensure seamless workflow
integration, resulting in a 30% improvement in operational efficiency.
Implemented standardized procedures for automotive financing support that enhanced accuracy and professionalism, leading to a 20% increase in customer satisfaction scores as measured through post-service surveys.
2021
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2024
BL EVENTS
(FREELANCE EVENT COORDINATOR)
Streamlined event logistics by managing over 10 supplier communications and coordinating schedules for up to 3
events simultaneously, reducing setup time by 20% and ensuring seamless operations.
Developed comprehensive documentation and tracking systems that improved response times to client inquiries by
35%, enhancing overall customer satisfaction and operational transparency.
Orchestrated detailed scheduling processes and coordinated cross-functional teams, resulting in a 15% increase in
event efficiency and consistently meeting tight deadlines across all projects.
2019
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2023
CLIMATE & DISASTER RISK FINANCING INC
(FREELANCE FIELD RESEARCHER)
Collected and synthesized survey data from over 500 respondents within a 96-hour window, ensuring timely delivery of comprehensive reports that supported critical strategic decisions for client campaigns.
Organized and validated data sets to achieve a 98% accuracy rate, significantly reducing errors in final reports and
enhancing reliability for high-stakes decision-making processes.
Analyzed survey responses using advanced statistical techniques, resulting in actionable insights that increased client understanding of target demographics by 30%, leading to more targeted marketing strategies.
My Services
Task & Workflow Coordination
Configure Trello, Asana, and Notion systems, monitor task progress, manage follow-ups, and coordinate internal teams.
Research & Content Support
Research markets, create clear summaries, design simple Canva visuals, and plan content calendars that drive growth up.
Administrative Support
Manage inboxes and calendars, organize files, create SOPs, and deliver accurate data entry and admin reports tasks.
Data & CRM Support
Create and update spreadsheets, ensure data accuracy, manage GoHighLevel CRM records, and set up trackers and dashboard.