2010
Bachelor of Science in Hospitality Management
Cebu Technological University
Your best VA, Let's work together!
Hi, I’m Mhay Pestaño. I became my family’s breadwinner at 22, and now at 32, that journey has shaped who I am. It taught me how to handle money wisely, prioritize what truly matters, and stay resilient under pressure. Balancing work, family, and personal goals wasn’t easy, but it taught me discipline, time management, and how to stay grounded. The challenges were real, but they helped me grow into a stronger, more compassionate, and driven person.
With nearly a decade of experience, I've built a strong background in customer service, admin support, e-commerce (Shopify), solar design, and teamwork. I enjoy solving problems, learning new things, and finding smart, effective solutions. I thrive in roles where I can work independently while still being part of a collaborative team. My ability to manage tasks, think critically, and stay organized has helped me deliver quality results and grow both personally and professionally.
I'm excited to take the next step in my career as a Virtual Assistant. With a flexible skill set and hands-on experience, I’m ready to take on new challenges and support growing businesses.
Niche:
• General Virtual Assistant
• Shopify Specialist
• Customer Service Representative
• Chat and Email Support
• Residential Solar VA - Design Specialist
• Social Media Manager
If you’re looking for someone reliable, detail-oriented, and ready to help your business grow, I’d love to connect. Feel free to reach out—I’m open to new opportunities and conversations.
My Skills and Competencies
Product Listing
Product Research
Social Media Management
Graphic Design
Data Entry
Content Creation
Customer Support
Shopify Specialist
Project Management
Research Skills
Technology-Savvy
Typing Speed and Proficiency
Software Proficiency
Problem-Solving
Administrative Support
Trend Awareness
Communication
Multitasking
Accuracy and Attention to Detail
Data Organization
Confidentiality
Time Management
Certificates
×
![]()
My Experience and Education
2022
-
2025
MMC (USA based agency)
(Residential Solar Design VA - Designs Specialist)
A Solar Virtual Assistant (Designs Department) plays a key role in supporting the creation, optimization, and execution of Solar PV System Designs. This includes preparing detailed layouts, single-line diagrams (SLDs), and performing shading analysis. The role involves assisting in proposal development, compiling permit documentation, and ensuring that all designs comply with industry standards and local regulations. Additionally, the Solar VA works closely with engineers, sales teams, and project managers to refine and revise designs, track project revisions, and manage project databases. Their responsibilities also include quality assurance and administrative support, all aimed at ensuring smooth workflow coordination, accuracy, and project efficiency across the solar design process.
2020
-
2022
Office Partners 360 (OP360)
(Support Agent)
Provided comprehensive support to ensure students were able to take their exams seamlessly, while assisting teachers with the successful setup and administration of exams. Offered timely assistance via email and chat, troubleshooting technical issues, addressing inquiries, and ensuring all systems were functioning properly to create a smooth exam experience for both students and educators.
2019
-
2020
Office Partners 360 (OP360)
(Data Analyst/Email Support)
A Data Analyst is responsible for ensuring that all product information displayed on the website is accurate, up-to-date, and consistent across platforms. This includes validating data entries, monitoring product updates, correcting discrepancies, and collaborating with cross-functional teams to maintain high data quality standards that enhance the user experience and support business goals. Also provided prompt and effective support to customers by addressing inquiries related to products listed on the website. Responded to customer concerns and questions via email, ensuring accurate information, a positive experience, and timely resolution of issues.
2016
-
2019
Concentrix (formerly Convergys)
(Technical Support Representative)
Delivered personalized, one-on-one support to clients by troubleshooting software issues and resolving basic technical problems related to internet services, cable television, and telephone systems. Effectively diagnosed issues, provided step-by-step guidance, and ensured prompt resolution to enhance customer satisfaction and minimize service disruptions.
My Services
Product Researcher and Lister
Manages Shopify product listings, conducts market research, updates pricing, and ensures accurate product descriptions.
Customer Support
Provides professional support by addressing inquiries, resolving issues, and ensuring a positive customer experience
Solar Designer
Provides support in the creation and optimization of PV system designs, including layout preparation, shading analysis
Administrative Support
Provide administrative and clerical support, organize files, and ensure smooth office operations.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Testimonials
Client Feedback
.
Client Feedback
.
Client Feedback
.
Client Feedback
.
Client Feedback
.