2017
Bachelor of Library and information Science
University of La Salette
More Info About Me
Strategic social media professional with experience in developing effective strategies that drive growth and profitability. Proven ability to lead teams and manage projects to ensure timely completion. Adaptable learner focused on enhancing skills in SEO and virtual assistance. Proficient in using design tools like Canva and CapCut to create engaging content. Client-focused with strong communication skills, ensuring high satisfaction through effective coordination and support.
My Skills and Competencies
General Virtual Assistant
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Email Marketing
Certificates
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My Experience and Education
June 2017
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Dec 2021
Foundever
(Product Specialist Various Accounts (Sears, Macy’s, Bloomingdale’s, Instacart, Amazon)
Managedcustomer service and delivery issues for Sears, effectively handling escalations and
replacements, which led to achieving 2nd place in sales metrics. Promoted to Resolution Specialist at
Macy’s and Bloomingdale’s, where I managed escalated cases and supported new hires. During the
pandemic, I provided chat support and onboarded new shoppers for Instacart. Later, I was promoted to
Product Specialist at Amazon, where I resolved Tier 1 and Tier 2 escalations, led a team, audited calls,
and drove high positive survey results.
Jan 2022
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Aug 2024
Ihg Hotels and Resorts (Sc Reservations Philippines)
(Guest Relations Case Manager)
Managed escalated guest concerns while serving as a liaison between guests and hotels, ensuring
effective communication and resolution. Advanced to support luxury brands, where I assisted high-value
customers and guests at 5- star hotels. I also upskilled to handle guest relations through chat and email,
enhancing multi-channel support.
Sept 2024
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Oct 2024
Summit Trails/ Levelup LLC
(Social Media Strategist / Virtual Assistant)
Developed strategies for social media growth and presented ideas to enhance profitability for an
international brand. Learned and implemented SEO techniques to optimize website performance and
drive traffic. Managed and oversaw Virtual Assistant projects to ensure timely and successful completion.
Additionally, coordinated the executive’s personal appointments and managed client meetings.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.