2014
Bachelor of Science in Hotel and Restaurant Management
First Asia Institute Of Technology and Humanities
More Info About Me
Hi! I am Mharfe but you can call me Faye, a self-driven individual who wants to make difference in everything that I do. I work with integrity, and passion, and have an " I can do this!" attitude.
I aim to help my client's businesses grow and to have a professional connection with them so we can both achieve our Goals. I believe that it is the Positive Attitude that will lead us to Success.
Services to Offer:
- Social Media Management
- Email and Calendar Management
- Email and Chat support
- Data Entry
- Researcher
- Customer Service
Tools that I use:
- Google Suite
- Microsoft Office
- Canva
- Capcut
My Skills and Competencies
Social Media Management
Email Management
Data Entry
Content Creator
Customer Service
Research
Certificates
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My Experience and Education
2022
-
2022
Sitel
(Customer Representative Associate)
• Providing accurate information about the benefits of the customers, giving coverage, eligibility and guidelines on the plan.
• Analyzing and investigating claims specially if there is concern like overpayments, or if claims were incorrectly processed.
• Resolving customers concern efficiently
2021
-
2022
Task Us
(Customer Service Associate)
• Respond from inquiries and question of the customer through email
• Answers inbound calls of providers and give them accurate and detailed information regarding claim of their patient.
• Analyze and investigate if the providers are having concern with the claims.
• Giving the providers appropriate resolution on their issue.
2018
-
2019
Café France
(Shift Manager)
• Ensure Excellent Quality of Service and Product
• Responding efficiently and accurately to restaurant customer complaints
• Organize and supervise shifts
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
My Services
Email Management
Increase productivity and success through email automation
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.