2004
BS Computer Science, Major in Health Informatics
University of the Philippines, Manila
More Info About Me
Hi! I’m Meybel - a seasoned professional with a heart for service, growth and impact. I am a multi-passionate virtual professional, change consultant and a communicator. With over 20 years of experience in service-led industries - spanning operations management, client relations, project and change management, I now bring my expertise into the digital world - offering virtual services with excellence and empathy. I have background in contact services, project management, ESL teaching and writing but I am very new in the virtual space and excited to explore this field and be successful in VA work.
Outside my working space, I am a solo parent to my 7-year-old daughter, Kara, hands-on advocating gentle and intentional parenting in hopes to give her a safe, loving and growth-focused environment. We love to enjoy the simplest of things in our bonding moments.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Project and Change Management
ESL Teaching/ Tutorial
Writing
Customer Service & Technical Support (BPO)
Certificates
My Experience and Education
2018
-
2023
Infosys BPM Limited, Philippines
(Senior Domain Lead – Change Management)
Manage a team of senior process leads and a change manager who oversee change requests end-to-end processes until project closure
Engaged regularly with clients and senior global and local leaders and finance stakeholders
2014
-
2018
Arvato Bertelsmann, Philippines
(Regional Change Manager)
Managed a team global change architects who facilitated the movement of change requests submitted by clients and the BPO including management consulting, cost and budget analysis, risk management, capacity, service delivery, compliance
2012
-
2014
Arvato Bertelsmann, Philippines
(Assistant Operations Manager)
Managed and oversee the operational activities and performances of staffs handling EMEA region
2007
-
2011
RR Donnelley
(Client Manager)
Co-managed operational activities of employees comprised of Document Specialists, Proofreaders, Coaches, Project Coordinators meeting client’s needs and deadlines.
2006
-
2007
E.C.I (Education and Culture International),
(ESL Teacher/Tutor)
Conducted online, one-on-one, classroom training and group classes to foreign students and professionals
2007
-
2007
999 Call Center Corporation, Philippines
(Senior Team Leader)
Managed and reviewed performances in the call center activities including verification of sales and new contracts
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher / Administrative Support
Keen in updating records, handling admin tasks with high accuracy. Search the Internet for info on variety of topics
Writer and Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Project and Change Management
Seasoned in leading, planning, executing E2E projects and change requests using MS tools and CRM platforms
Customer Service & Technical Support (BPO)
Strong BPO background from frontline support to senior management. KPI management and high quality client delivery
ESL Teaching/Tutorial
Experienced ESL instructor for foreign learners both 1x1 and group classes.