2018
Information and Communications Technology
University of the Cordilleras
More Info About Me
Detail-oriented Virtual Assistant and Company Generalist with years of experience and a zest for solving complex problems. Seeking to use proven project management and design skills to improve quality, efficiency for every metric standard.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2024 february
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Current
Windermere CA
(Executive Admin/Marketing Specialist)
Assumed an administrative role to facilitate and finalize real estate transactions.
Also serve as a marketing specialist, creating tailored content for Windermere Realtors on demand.
2021 january
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january 2024
Falcon Virtual Services
(Dispatch Logistics Manager)
Facilitated B2B mediation for 50+ DSP partners across the U.S., ensuring smooth operational communication.
Managed B2C customer support via call and chat channels, delivering consistent and efficient service.
Oversaw utility order QA and verification, with precise data encoding and billing accuracy through Zuppler backend systems.
Coordinated driver dispatching and optimized routing to maintain high delivery standards.
Acted as a business liaison, monitoring quality control for catering orders and ensuring client satisfaction.
2020 april
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2020 september
Brew Business Solutions
(Founder)
Oversaw day-to-day business operations with a focus on strategic growth and efficiency.
Managed HR functions including talent acquisition, onboarding, and team structuring.
Specialized in lead generation, driving customer acquisition through targeted outreach and marketing strategies.
2018 December
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2020 January
Concentrix/Convergys
(Quality Overseer)
Monitored call quality and provided targeted coaching to agents, driving key performance improvements.
Handled high-level escalations as part of eBay UK’s dedicated team, managing complex supervisor-level customer interactions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.