2007
Bachelor of Science in Business Administration major in Management
Ateneo de Davao University
More Info About Me
Hi I’m Messae I’m a stay-at-home mom and self-made entrepreneur with a passion for organization, efficiency, and helping others succeed. Over the past few years, I’ve balanced raising a family while running my own small business from home — an experience that has sharpened my skills in admin support, time management, customer service, and problem-solving.
I am now pursuing a career as a Virtual Assistant, where I can put these skills to work in a new environment. I am highly adaptable, My goal is to help clients stay organized, save time, and focus on growing their business — while I handle the behind-the-scenes support they need.
If you’re looking for a reliable, detail-oriented VA who understands the importance of communication and consistency, I’d love to be part of your team.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Customer Service
Appointment Setter
Certificates
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My Experience and Education
2012
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2015
South Pacific Aerial Spraying Services
(Administrative Marketing)
Administrative Duties
Manage day-to-day office operations, including filing, scheduling, and correspondence.
Maintain and organize records, databases, and company documentation.
Prepare reports, presentations, and other administrative documents.
Coordinate meetings, appointments, and travel arrangements for staff or executives.
Handle internal and external communications (emails, phone calls, inquiries).
Ensure the office environment is clean, functional, and well-stocked with supplies.
Support HR with onboarding, timekeeping, and other clerical tasks.
2008
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2008
Sutherland
(Technical support Representative)
Handle inbound calls, chats, or emails from AT&T customers regarding technical concerns.
Troubleshoot service issues such as internet connectivity, modem/router problems, cable TV signal issues, or device errors.
Guide customers through step-by-step resolutions using scripts, tools, and diagnostics.
Provide accurate information about AT&T products, services, and technical features.
Escalate complex or unresolved cases to higher-level technical teams when needed.
Educate customers on how to use self-help tools and preventative maintenance tips.
Document customer interactions, steps taken, and resolutions in the system accurately.
Maintain professionalism and empathy, especially when handling frustrated or irate callers.
Meet or exceed performance goals for quality, resolution rate, and customer satisfaction.
2007
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2008
Sitel
(Customer Service Representative)
Answer inbound calls or respond to chats/emails from credit card customers.
Assist with inquiries about billing statements, payment due dates, interest rates, fees, and credit limits.
Help customers with card activation, PIN resets, lost/stolen card reports, and account security.
Process requests such as balance transfers, payment arrangements, and disputes.
Educate customers on credit card features, rewards, and account management tools.
Ensure compliance with security protocols to protect sensitive financial information.
Handle difficult or escalated situations with professionalism and empathy.
Accurately document customer interactions and maintain account records.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.