2014
B.S. in Criminology
University of Mindanao
About Me
Hello there! My name is Merry Chris. My friends call me "Mer", short for "Merry". But for me, it stands for Meticulous, Effective, and Radiant.
I am a competent professional with over four years of experience in Market Research, Sales, and Customer Service. That being said, I have now transitioned to become a General Virtual Assistant with a focus on Bookkeeping, having completed comprehensive training and obtained a certification in QuickBooks. I possess outstanding communication skills and a keen attention to detail. With my diverse skill set and dedication to providing exceptional support, I am confident that I can make a valuable contribution to any organization I'll be a part of.
My Skills and Competencies
Customer Service
Administrative Tasks
Data Entry
Interpersonal Skills
Problem-Solving Skills
Bookkeeping
Certificates
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My Experience and Education
2018
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2019
VXI Global Holdings
(SALES, BILLING, TECH, AND CUSTOMER SERVICE REP)
Selling the client's products and services to customers, which includes internet packages, mobile phone plans, streaming and satellite TV service, and other telecommunication services. Processes new service activation, handles customers concerns about their account, billing, or any service-related inquiry. Also responsible for providing technical support, customer’s account management, upselling and cross-selling, and customer retention.
2017
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2018
Convergys
(SALES AND SERVICE ASSOCIATE)
Process and take customers’ orders by entering it into our system, resolve issues related to shipping, returns, and payments, and provide customers with accurate information as required. Was also promoted as a Flex Trainer and Team Leader for the duration of the ramping season.
2017
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2017
Teleperformance
(Customer Service Representative)
Assisting and resolving customers concerns related to their mobile service, explain billing and payment processes, help resolve simple technical issues by basic troubleshooting, maintaining customer loyalty by building rapport and providing tailor-fit solutions, and handle a high volume of inquiries while being able to provide prompt and accurate answers.
2014
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2015
Survey Sampling International
(Market Research Analyst)
Conducted surveys over the phone to collect valuable insights and opinions from respondents, ensuring that the data collected was accurate and credible to provide clients with the information they needed to make informed business decisions.
My Services
Bookkeeping
Ensures that financial records are accurate and up-to-date, while also being completed within a specified timeframe.
Customer Service Expert
Resolve client inquiries, provide solutions, and maintain customer satisfaction to enhance brand reputation and loyalty.
Administrative Assistance
Organizing files, managing schedules, coordinating meetings, and providing support to ensure efficient operations.