2018
Business Administration major in Financial Management
Xavier University - Ateneo de Cagayan
More Info About Me
I am a skilled Business Virtual Assistant with expertise in administrative tasks, data entry, medical claims management, technical support, and customer service. With a keen eye for detail, strong analytical and problem solving skills, and a fast learning ability, I am dedicated to enhancing company growth. As a passionate leader with 2 years of team management experience, I excel in meeting deadlines and delivering high-quality work.
I am ready to leverage my skills to help the company succeed.
My Skills and Competencies
Data Entry
Administrative Tasks
Customer Service
Medical Billing
Technical Support
Certificates
My Experience and Education
2022
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2023
PINEAPPLE VIRTUAL HUB
(Business Virtual Assistant - Technical Support)
Actively listen to a client's needs and provide effective solutions. Identifies, investigates, and resolves users' problems with tax software and tax returns. Diagnosing and repairing faults, resolving software issues, and installing and configuring tax software.
2020
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2022
TRANSPACIFIC OFFICE PARTNERS, INC
(Assistant Team Leader)
Provides training and evaluation to the new employees. Monitors the workload and overall performance. Making and updating the guidelines in payment posting. Approves the employees' vacation, sick leaves, and overtime applications. Prepares programs and budget proposals
2018
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2022
TRANSPACIFIC OFFICE PARTNERS, INC
(Payment Posting Specialist)
Claims Management (Applying payments/adjustments to the patient's appropriate ledger in a database). Process claim denials. Performing bank deposits and database reconciliation. Making weekly and monthly payment reports.
2018
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2018
TRANSPACIFIC OFFICE PARTNERS, INC
(Data Entry Specialist)
Pulling source data from a website or in-house data bank. Verifying medical patients' eligibility and benefits with insurance carriers. Maintaining the strictest confidentiality of any information obtained (HIPAA).
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Billing Specialist
Posting payments, performing bank deposits, and database reconciliation. Making weekly and monthly payment reports.
Technical Support
Actively listen to a client's needs and provide effective solutions.
Testimonials
Abhishek Singh
"Thanks. I can't ask for more. Merry you did very well and I hate to let you go, but I also understand your situation. All the best for your future and yes I am always here to help whether u in tops or not"
Lolita
"Thank you Merry Grace. You're a sweetheart!"
Minnie
"I would like to personally Thank you for your 4 years of service with TOP. The management has been greatly impressed with your work, and wish you nothing but the best in your future endeavors. All of us truly appreciate everything you have done for the company and your team! Please know that you will always have a home at TOP!"