2007
Associate Degree
Caridad National High School
My Skills and Competencies
Lead Generation
SEO Specialist
Amazon Specialist
Data Entry
Certificates
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My Experience and Education
November 2015
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April 2016
Sykes Asia Inc.
(Collection Specialist)
* Calling our client’s customer for collection, following up their late payments, rescheduling payment together with late fees and providing payment arrangements depending on the capability of the customer to pay.
*Collecting promised payments
* Transferring payment transaction to company’s third party payment processor, Western Union.
* Documentation done in every call transaction
January 2015
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March 2015
Transcom Worldwide Philippines
(Technical Service Specialist)
*Providing excellent customer service to our client’s customer with regards to their Samsung products concerns, issues, follow up claims to the case manager.
*Providing basic troubleshooting procedures to every Samsung customer’s product issue before processing service booking appointments for Technician to check the unit.
* Providing service order number and disclosing authorized service center information to the customer for follow up purposes.
November 2012
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March 2014
Expert Global Solution
(Collection Associate)
Taking inbound and outbound calls for credit card bills, customer service handling, collecting past due accounts with over 90-120 days delinquent, processing payments over the phone using debit, credit card or post dated checks , with CRM knowledge and proper documentation every call transaction.
December 2011
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May 2012
Home of Beauty Exclussives
(Pharmacy Assistant/ Cashier)
HBC- collectively known as Beauty Exclusives, provides its customers with quality cosmetics, skin care, hair color, and other personal care products that give value for money.
I work with patients every day and help with their prescriptions.
I also make sure that the pharmacy has the necessary stock by ordering items as well as receiving, loading and unloading deliveries.
Most important role is to register sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
March 2010
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August 2010
Jollibee Foods Corporation
(Food Counter Crew)
As a food counter attendant, I always make sure to smile and greet the customer politely when they enter the restaurant.
I am responsible all monetary exchanges in the restaurant by taking orders and ringing up transactions, serve as a liaison between the customer, the managerial staff and the kitchen staff, and keep the front area of the restaurant clean and well stocked.
My Services
SEO Specialist
Find better target keywords, research your competitor's keywords, remove page duplicates and keywords
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Specialist
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Lead Researcher
To provide sales and marketing support by generating leads through social media, phone calls and emails.