2010
Bachelor of Science in Nursing
Colegio de. Sta. Monica
Hi! I’m Merriam, Your Digital Genius at Work!
I am Merriam, I took up Bachelor of Science in Nursing. I am an experienced representative with passion for an exceptional customer service. I am well trained for email, chat and telephone service. I am able to learn in a fast paced environment. I have worked for a financial, healthcare, sales and insurance account. I am familiar with customer service software, good at providing resolution, resolving complex issues and has a positive outlook. I aim to contribute to the business gains and success by being efficient.
Do you need a fast and effective services for your business? I can provide more than that! Feel Free to contact me!
My Skills and Competencies
Data Entry
Lead Generation Specialist
Appointment Setter
Medical Virtual Assistant
Customer Service Representative
Receptionist
Certificates
My Experience and Education
2011
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2014
EXPERT GLOBAL SOLUTIONS
(Customer Service Representative)
Responds to customer inquiries for flight, hotel, and car rental bookings. Provide them with a deeply discounted rate and offer the best deal.
Giving the best option and price to the customer, providing the customer with the best deal on a vacation trip.
2014
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2017
HINDUJA GLOBAL SOLUTIONS
(Benefits and Claims Specialist)
Responds to phone inquiries on health insurance coverage. Encode data for claims processing.
2017
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2021
WNS GLOBAL SERVICES
(Senior Associate)
Provide phone assistance on insurance queries. Identifies sales opportunities tailor fit to the customer needs. Proactively provides necessary options to meet clients preference.
2021
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2023
PAYPAL PHILIPPINES INC
(Customer Solutions 2)
Help the user dispute payments to the merchant and assist the user with their app.
We handle specific concerns about their payment and answer questions from our users by answering them through phone calls, emails, and chat support.
February 2024
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July 2024
HEALING HANDS FOR PETS
(Receptionist | Appointment Setter)
Answer phone calls and monitor text messages.
Send appointment reminders to the client, and obtain medical records from different animal hospitals.
Manage appointment scheduling for clients and efficient utilization of available time slots.
Process invoices and send receipts to the client in real-time.
Scheduling specimen pick-up.
Encoding client information in the system (Vaccination records)
ensures that the medication and vaccine are entered correctly
My Services
Lead Generation Specialist
Driving qualified leads into the sales pipeline.Manage, nurture and convert inbound leads into sales opportunities.
Appointment Setter
This involves finding potential clients, scheduling appointments via calls and email.
Medical Virtual Assistant
Medical Virtual Assistant roles include managing appointment scheduling, assisting patients inquiry and coordinating wit
Customer Service Representative
Assisting customers with inquiries and resolving complex issues.
Receptionist
Manage calls and appointments, handle correspondence & perform clerical tasks to ensure smooth front office operatio
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.