2012
Accountancy
University of Mindanao
More Info About Me
I have exceptional skills in providing Technical Support and Customer Service. I have developed strong expertise in doing Administrative tasks and providing excellent results to my clients. I believe that the professionalism that I have added with my passion will bring me a good career. I have chosen my goal to be the best Virtual Assistant. I am also a qualified Customer Support Specialist with experience working in the telecommunications and health care industry and they have provided me with the ideal experience for this position. I have new ideas and fresh thinking to the table. At work I have a reputation for acting as a trusted advisor to allocated customers. Throughout my career I had a history of delivering against key performance targets and a track record of engaging key stakeholders in complex sales environments. On my personal level I am a passionate, resilient and resourceful individual who has a sharp eye for identifying new sales opportunities. I developed many of the skills required for this job, including providing customer service, troubleshooting technical issues, and monitoring the ticket concerns and inquiries. Strong creative and analytical skills. Team player with an eye for detail.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2023
Resolved CX
(Healthcare Specialist)
● ResolvedCX provides customer support solutions for businesses of all sizes. We use experienced agents to provide our clients with flexible coverage options, fast response times, and strong customer satisfaction at an affordable cost.
● Addressing client’s concerns through email and phone such as scheduling an appointment, processing refunds, checking shipment information, etc.
● Assessing health services, determining needs, and developing healthcare management plans and programs.
● Evaluating healthcare programs and advising stakeholders on standards of care, policies, and proposals.
● Collaborating with healthcare professionals, government departments, and communities on health system development and implementation.
● Integrating research findings and data analysis in the development of health system programs and initiatives.
● Evaluating the quality of healthcare services and delivery methods, and facilitating interventions when required.
● Developing and implementing health education and preventative care programs.
● Promoting best practices in health system management and ensuring regulatory compliance.
● Documenting processes, maintaining records, and reporting progress.
● Keeping informed of advancements in the field of health systems.
2021
-
2022
Full Potential Solutions Inc.
(Technical Support Representative)
Taking in calls and assisting customers in activating or doing troubleshooting process with their equipment such as modem for internet and phone service.
● Identifies, investigates, and resolves users problems with computer software and hardware.
● Consults with users to determine steps and procedures taken to identify and resolve the problem.
● Applies knowledge of computer software, hardware, and procedures to solve problems.
● Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
● Collaborates with other staff to research and resolve problems.
● Collaborates with programmers to explain errors and/or recommend modifications in programs.
● Arranges service by software or hardware vendors to repair or replace defective products.
2021
-
2021
Rapid Global Solutions
(Appointment Setter)
● Ensure each prospective client and potential customer has a positive experience with our company
● Take the initiative to learn about the company and grow within the role
● Prioritize which appointments take priority over others to maximize revenue
● Field incoming phone calls and convert 50% or more to appointments
● Develop and distribute reports of each day’s appointments
● Use Microsoft Office suite to manage various aspects of the job
● Demonstrate a pleasant disposition with each prospect
● Properly explain the products and services to prospective customers when making appointments
● Complete required call sheets at the end of each day
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.