2014
Diploma in Hotel and Restaurant Services
Montessori Professional College
More Info About Me
I am a diligent, well-prepared, and meticulous person. I'm a great team player with strong interpersonal skills, and I'm eager and eager to learn new things. I am trustworthy and dependable, and I frequently look for new duties in a variety of professional fields. I approach my work and completing tasks in a proactive and dynamic manner. I make decisions quickly and firmly. I locate and create possibilities.
My Skills and Competencies
Social Media Manager
Bookkeeping
Data Entry
Medical VA
Executive Admin Assistant
General VA
Customer Service Representative
Certificates
My Experience and Education
May 2024
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present
Axiom Health Management
(Authorization Associate (Medical VA))
As a virtual assistant in the Authorization Department at Axiom Health Management, I oversaw remote permission requests and documentation. My role was critical in ensuring correctness and adherence to set procedures. I utilized organizational skills to streamline workflows, enhancing efficiency in processing authorizations. Additionally, I conducted outbound calls to doctors’ offices, proactively reaching out to healthcare providers to address required therapy visits and resolve issues. Clarifying insurance details for patients was also part of my responsibilities. My strong attention to detail helped verify documentation and make timely decisions on authorization requests. Collaborating with team members, I contributed to maintaining smooth operations and meeting departmental objectives. Utilizing various tools and systems, I facilitated communication and document management within the department, ultimately contributing to the overall effectiveness of the authorization process.
Sept 2022
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July 2024
Everise PH
(Healthcare Customer Service Representative)
At Everise PH, I provided exceptional customer service to members by assisting them with inquiries related to claims, plan benefits, medical authorizations, and other matters. Efficiently managing grievance and appeal processes ensured timely resolution and customer satisfaction. I conducted outbound calls to reconnect with members in case of disconnection and proactively reached out to healthcare providers to address customer concerns and resolve issues.
sept 2021
-
Nov 2022
TTEC PHILIPPINES
(Customer service rep)
As a customer service representative at Teletech Phil., I provided comprehensive support to food delivery riders. My responsibilities included assisting with orders, payouts, and addressing any issues they encountered during their shifts. I also handled inquiries and concerns related to the food delivery platform, conducted basic troubleshooting of the delivery app, and acted as a liaison between riders and the company. Consistently meeting and exceeding performance targets, including customer satisfaction metrics, call quality standards, and productivity goals, was a key part of my role.
Nov 2020
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Aug 2021
TELEPERFORMANCE
(Customer Service Representative)
In my role at Teleperformance, I provided personalized assistance to customers with their radio satellite subscriptions. As a knowledgeable resource, I guided customers through subscription packages, promotions, and features to optimize their listening experience. Troubleshooting common issues related to radio satellite services, such as signal reception, account access, and device compatibility, was also part of my expertise. Upholding high standards of customer service, I ensured prompt resolution of inquiries and maintained accurate records of interactions.
2020
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2022
Pawfect life pets supplies and accessories trading
(Social Media Manager)
Branding, social media marketing, managing post from time to time, answering customer inquiries.
April 2020
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January 2022
Pawfect life pets supplies and accessories trading
(E-Commerce)
Managing stocks, packing orders, doing inventory (first in, first out policy), outsourcing items, answering customer inquiries and complaints, monitoring financial expenses and income.
2015
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2020
COEM Sales and Supplies Inc.
(Admin and Sales Assistant)
Conducted comprehensive product canvassing activities, researching and identifying potential
clients and market opportunities to support sales initiatives.
Managed the invoicing process, ensuring accurate and timely billing for products and services
rendered to clients.
Maintained organized filing systems, efficiently managing and archiving documents to facilitate easy
retrieval and compliance with record-keeping requirements.
Proactively contacted clients via phone, email, or in-person visits to schedule appointments and
follow up on leads, maximizing opportunities for engagement and sales conversion.
Prepared and delivered compelling product presentations and offers to prospective clients,
highlighting key features, benefits, and value propositions to address their specific needs and
preferences.
Coordinated and participated in meetings with clients, discussing requirements, negotiating terms,
and finalizing agreements to secure new business opportunities and maintain existing relationships.
Collaborated closely with the sales team to develop effective strategies, share market insights, and
coordinate promotional activities to drive revenue growth and achieve sales targets.
Received commendations for exemplary performance and dedication to delivering exceptional
administrative and sales support, contributing to the success and growth of the organization.
May 2013
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June 2014
Jollibee Food Corporation
(2nd TC, Cashier)
In this kind of field, I learned a lot, by talking to the customer, asking what they need, comments and suggestion. By doing that, the company earn more customers.
MY SERVICES
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Bookkeeper
Recording and maintaining a business’ financial transactions, such as purchases, expenses, and other transactions.
E-commerce Virtual Assistant
● Managing your listings ● Fulfilling orders ● Monitoring and managing your inventory ● Optimizing product listings ● Ed
TESTIMONIALS
DHAMIELYN SARNO, MIT
Merkhan is extremely easy to deal with and knows how to ask the right questions when she isn't sure of the best direction for a project. You would love to hire her again and again for just about every project.
BRYCE ELIJAH CRUZ
I've worked with Merkhan for 6 months, but within that short amount of time, she struck me as a hard-working person. She asks the right questions and gets the job done to the best of her ability. You would love to hire her to your company or project.