2015
Bachelor in Business Teacher Education
Polytechnic University of the Philippines
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Lead Generation
Certificates
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My Experience and Education
2017
-
2020
Maxicare Healthcare Corporation
(Account Management Officer)
-Supervision of staff transactions, reports, and deliverables
-Ensures strict adherence to the timely delivery of assigned tasks
-Plans and implements account retention programs and activities
-Conducts client calls and regular client visits
-Attends to phone and written inquiries and concerns of clients
-Provides appropriate recommendations in addressing operational issues
-Analyses and validates the accuracy and completeness of reports
-Monitors the status of all renewing accounts
-Directly oversees the administrative functions of the Assistants through close supervision
-Trains and develops the Assistants for higher responsibilities and sales-related functions
-Quality checks outputs of the Assistants
-Ensures coaching, performance feedback, documentation of regulation are done accurately and timely
2015
-
2017
Solutions Insurance Brokers, Inc.
(Client Services Associate)
-Handling requests for information and data
-Handling client calls, queries and concerns
-Documenting conversations via email
-Circulating documents via email
-Handling renewals of the accounts
-Consolidating bidders proposals
-Monitoring and updating clients’ data
-Assisting clients availments
-Providing assistance to clients’ needs with regards to health insurance
-Communicating clients’ requests to providers
-Coordinates emergency availments
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.