Hey I am Meri

More Info About Me

Hi!

I am Meri, I'am 27 years old with 7 years of experience providing exceptional customer service and sales support in a variety of industries.
My experience working in fast-paced, dynamic environments has sharpened my ability to remain organized and focused in the face of multiple competing demands.

I excel at managing complex tasks and ensuring that everything runs smoothly because I have a keen eye for detail and exceptional communication skills. I am proficient in a variety of computer programs and am always eager to learn about and keep up with new technologies.

In a nutshell, I am a driven, organized, and detail-oriented virtual assistant who enjoys assisting clients in reaching their objectives. I am available to assist you with administrative tasks and sales, or anything in between.

Meri Ethenette L Pancrudo
cagayan de oro city, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

email marketing
executive assistant
hr-recruitment/training and development
Social Media Management
Data Entry

Certificates

Virtual assistant training certicate

Admin staff

hr staff
  • EXPERIENCE
  • EDUCATION
from January 3, 2023 - July 30, 2023
Jentec Cold Storage, Philippines
(Area Sales Supervisor)

▫ Supervise the daily operations.
▫ Ensure Employees follow safe work practices and company standards.
▫ Develop safe, positive and achievement- oriented working environment.
▫ Train employees in their job duties to ensure smooth and continuous operations.
▫ Implement new policies and procedures that will help production achieve their monthly quota's.
▫ Maintain employee attendance records and leave reports.
▫ Respond to the client's questions and complaints in a timely manner.
▫ Monitor ongoing work, identify problems and find immediate solutions.
▫ Develop behavioral and disciplinary standards for employees.

June 2022 - December 2022
Fiberhome International Inc, Philippines
(Administrative Assistant)

▫ Do monthly inventory of the office supplies, tools and vehicle fleet cards.

▫ Ensure that we have enough office supplies in the office
▫ Monitor the tools given to our technicians deployed (daily checking, if possible, to ensure that their tools
were working accordingly and doing work safely).
▫ Making sure that the actual stocks are tallied to the data we have.
▫ Do monthly visit to the branches covered.
▫ Implement meeting and weekly checking to our deployed technicians.
▫ Organized and scheduled appointment meetings (personal or web).
▫ Submit and reconcile expenses reports.
▫ Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs;
maintaining equipment inventories; evaluating new equipment and techniques.
▫ Provide polite and professional communication.

November 2020 - April 2021
Starboard manpower services inc
(Human resourced staff)

▫ plan and manage recruitment and selection of staff
▫ plan and conduct new employee orientation
▫ identify and manage training and development needs for employees
▫ develop and implement human resources policies and procedures
▫ Conduct training before deployment.
▫ administer HR policies and procedures
▫ implement and monitor performance management system
▫ handle employee complaints, grievances and disputes
▫ administer employee discipline processes
▫ review and update employee rules and regulations
▫ coordinate employee safety, welfare and wellness
▫ Recruit applicants and do interviews.

August 2017 - October 2020
Virginia food inc
(Area Sales Supervisor)

▫ Supervise the activities of the sales team including marketing activities.
▫ Assist the line manager to recruit, train, enumerate, and retain a competent sales team.
▫ Provide reports to top management like sales reports, lead generation reports, customer
complaints reports, and new customers’ on-boarded reports.
▫ Prepare sales presentations and other sales tools.
▫ Assist the line managers to ensure adequate client communication, maintain contacts with clients
and provide feedback.
▫ Initiate sales activities, strategies, and sales plans required to build brand visibility.
▫ Serve as a point of reference to employees in terms of showing great work ethic, habits, personal
character, and professional character.
▫ Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active
clients.
▫ Evaluate the performance of the sales team and seek ways to improve the team’s performance.
▫ Identify the trends in the market, both current and future, that are likely to affect the performance
of the organization.
▫ Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

February 2017 - July 2017
SM uptown premiere
(Customer Services Assistant)

▫ Maintaining a positive, empathetic, and professional attitude toward customers at all times.
▫ Responding promptly to customer inquiries.
▫ Acknowledging and resolving customer complaints.
▫ Knowing our products inside and out so that you can answer questions.
▫ Processing orders, forms, applications, and requests.
▫ Keeping records of customer interactions, transactions, comments, and complaints.
▫ Communicating and coordinating with colleagues as necessary.
▫ Providing feedback on the efficiency of the customer service process.
▫ Ensure customer satisfaction and provide professional customer support.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Testimonials


Works

Let's work together !

I am available for freelance projects.
Hire Me

ethenette@gmail.comm
09274278273

Address :
cagayan de oro city,
Philippines


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