2019
Bachelor of secondary Education Major in English
Cotabato State University
More Info About Me
I consider myself a responsible and orderly person. I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment and using my own initiative. I am able to work well under pressure and adhere to strict deadlines.
I have more than 4 years of working experience as a billing and sales specialist at AT&T and DIRECTV. I also work for a drop-shipping company in the Netherlands and Germany, where I am both a customer support and dispute specialist. I also work for Paypal as a dispute resolution associate. I am a graduate of a bachelor of secondary education majoring in English with a GPA of 1.96%, a licensed professional teacher, and an FOE passer.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
Sutherland Davao
(Billing and sales associate I / CSR of At&t and Directv)
Voice account (inbound): We are the frontline support who answer all inquiries and provide first aid resolutions to our clients. Also, it's a hard-selling account.
2022
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2023
Drop Shipping stores names are Noroki & Luxeluma
(Dispute specialist & CSR)
Non-Voice account: I answered customer inquiries via emails using Zendesk, processed refunds using Paypal, trackedshipments, updated , and kept data in Shopify. -
2019
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2022
IBEX GLOBAL DAVAO
(billing and sales associates III /CSR of at&t and Directv)
Voice account (inbound): We are the frontline support who answer all inquiries and provide first aid resolutions to our clients. Also, it's a hard-selling account. We also do Basic troubleshooting.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.