2022
Bachelor of Science in Management Accounting
University of Mindanao
More Info About Me
Results-driven professional with expertise as an Appointment Setter/DM Closer and Customer Service Representative. Skilled in setting appointments, closing deals, and delivering exceptional customer service, I am dedicated to exceeding targets and ensuring client satisfaction. With strong communication and interpersonal skills, I thrive in fast-paced environments and excel at building relationships to drive sales success.
My Skills and Competencies
Social Media Management
QuickBooks VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Blank
(Appointment Setter/DM closer)
-Successfully set appointments with qualified leads through strategic messaging and thorough research.
-Built and managed a robust sales pipeline, ensuring timely follow-ups and maximizing conversion rates.
-Developed strong relationships with prospects, actively listening to their needs and tailoring solutions to address their pain points.
-Consistently exceeded sales quotas by presenting compelling offers, negotiating terms, and overcoming objections.
-Demonstrated adaptability and resilience in various industries, consistently achieving exceptional results.
2021
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2022
VXI Global Holdings (AT&T Tech Support)
(Customer Service Representative)
-Provided top-notch customer service and technical support to mobile phone users, addressing inquiries, troubleshooting issues, and resolving problems promptly and effectively.
-Demonstrated comprehensive knowledge of mobile phone features, operating systems, and applications to guide customers through setup, configuration, and troubleshooting processes.
-Utilized active listening skills to understand customers' concerns and provided accurate and relevant solutions, ensuring high levels of customer satisfaction.
-Documented customer interactions and technical issues in a detailed and organized manner, contributing to a comprehensive knowledge base for future reference.
-Maintained a professional and empathetic approach in handling customer complaints and worked diligently to resolve issues, ensuring a positive customer experience
2015
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2022
Blank
(E-commerce Customer Service Specialist)
Present, promote, and sell retail products via chat, calls, and social media reach out using solid arguments to existing and prospective customers through online platforms such as Facebook, Instagram, and Marketplace. Reaching out prospects, creating digital logos, posters, designing packaging for a product, and marketing design.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks VA
Track expenses, manage cash flow & create invoices.