2019
Bachelor of Science in Aviation Information Technology
Philippines State College of Aeronautics
More Info About Me
Dedicated, responsible, and detail-oriented with a valuable combination of analytical and creative abilities to improve processes and productivity. Excellent team player with strong interpersonal communication skills.
I have 24 months of experience as a Customer Service Representative in Email/Chat Support in the BPO industry. As a Customer Service Representative, I provide a number of services for the customer, via email, chat, data entry, and other admin tasks. As a detail-oriented and organized professional, I take pride in completing assignments on time and with accuracy.
My Skills and Competencies
Book Keeping
Social Media Management
Graphic Designer
Data Entry
Content Creator
Lead Generation
Certificates
My Experience and Education
2021
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2022
Accenture
(Associate Software Engineer)
• Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Collaborated with team to analyze system solutions based on client requirements.
• Involvement in monitoring the application uptime and downtime, health check of application.
• Involvement in UAT (user acceptance test) to ensure that software is working according to specification. Building a system or simple app using a power apps Microsoft tool.
2019
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2021
Op-Star Online Shop
(Senior Agent Customer Service Representative Email/Chat Support)
• Completed projects and work assignments despite tight deadlines.
• Implemented process improvements in areas that were underperforming.
• Organized and coordinated meetings and conference calls with various individuals.
• Supervised team, providing exceptional coaching and mentoring.
• Handled and promptly resolved customer complaints to maintain professional relationships
My Services
Lead Generation
Capturing interest in a product or service for the purpose of developing a sales pipeline.
Book Kepping
I can facilitate payroll, invoicing, and accounts payable. I make sure to have things in the correct spot. Organizing i
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.