2019
BS in Business Administration major in Marketing Management
University of the Visayas
More Info About Me
Highly motivated and independent virtual assistant. With more than 2 years experienced in corporate industry as Quality Analyst. Well-organized and highly positive mindset. Passionate about work quality and time management with great administrative skills and techy savvy person.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
April 2022
-
October 2022
Wipro Philippines Ltd.
(Quality Analyst)
• Conduct various process audits and root cause analysis
as per procedure and guidelines using Microsoft Excel.
• Prepare insights from the report and share it to client
and leadership on a daily/weekly/monthly as required.
• Conduct calibration communication for alignment or for
any changes.
October 2021
-
April 2022
Wipro Philippines Ltd.
(Subject Matter Expert)
• Provide correct information to content
reviewer/moderator.
• Implement proper and correct standard operation
processes.
• Provide support to every inquiries and clarifications.
September 2020
-
October 2021
Wipro Philippines Ltd.
(Content Reviewer/Moderator)
• Investigate and resolve issues that are reported on
customer such as requests for account support and
reports of potentially abusive content.
• Making sure every users in our social media platform
are not violating community guidelines.
April 2019
-
September 2020
Quess Philippines - VFS Global
(Visa Processing)
• Process/Maintain and record all application data.
• Secure every applicants' information.
• Documents scrutiny and collection for visa processing.
• Handling customer/applicant queries personally.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.