2022
Bachelor of Science in Electronics and Computer Technology
Asian College of Science and Technology
More Info About Me
Experienced SEO Analyst, SMM, and in Call Center Industry as a Technical Support for several leading ISPs in US and AU. Knowledgeable in On-Page and Off-page Optimization. Established success in improving search rankings and traffic through content marketing or organizing website content, keyword research, and the ability to collaborate cross-departmentally to strengthen sales or increase client revenue.
My Skills and Competencies
Website Audit
On Page and Off Page
Keyword Research
Social Media Management
Graphic Designer
SEO
Certificates
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My Experience and Education
2019
-
2022
Freelancer (Part-Time)
(SEO / SMM / Graphic Designer)
- On-Page and Off-Page Optimization
- Image or Photo optimization
- Keyword research and application to rank a certain website
- Website audit, Link Building, and Guest posting
- Utilizing Google Analytics and Google Console
- Content Writing
- Create logos, banners, and FB Page cover photos
- Photo and video editing to be used for FB Ads
- Create FB posts, Ads and sustain the page to attract more shoppers
- Facebook Ads Analytics | Insights
2015
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2021
Orchid Cybertech Services Inc. (TPG - TELCO)
(ADSL Engr. / Technical Escalations - Level 3 Technical Support)
-Communicate effectively with individuals to ensure high quality and timely manner of customer requests and concerns
-Assist and take supervisory calls from Level 2 Technical support
-Assist Field Technicians/Engineers on-site for live testing or troubleshooting and make sure that every important matter and recommendation for every issue is properly documented
-Ensure to provide correct assessment and progression to every case that we handle or cases that are assigned to us
-Coordinate with different departments and Third-PartyContractors when required or necessary for fast resolution of the case
-Arrange an appointment with the customer for a Technician visit whenever it is needed to resolve a certain issue
-Submit EOD report
2014
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2015
Convergys Phils. (Time Warner Cable & Comcast - TELCO)
(Level 2 Technical Support)
-Communicate effectively with individuals to ensure high quality and timely manner of customer requests and concerns
-Assist Field Technicians/Engineers on-site for live testing or troubleshooting and make sure that every important matter and recommendation for every issue is properly documented
-Ensure to provide correct assessment and progression to every case that we handle or cases that are assigned to us
-Coordinate with Level 3 support when required or necessary for fast resolution of the case
-Request for a Technician visit whenever it is needed to resolve a certain issue
-Submit productivity report every after shift
2011
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2014
PCCW Services Phils. (Belkin Account)
(Technical Support / Chat & Email support)
-Answer customers' queries about their technical concerns
-Provide support or resolution to what is being raised by customers about their internet connection and/or internet device that they are having an issue
-Escalate cases to level 3 to support the unresolved cases especially if the resolution is within L3’s scope of support
-Proper documentation of troubleshooting and information gathered from customer
-Complete training for a new device that is being launched by the company
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google