2016
Bachelor of Science in Business Administration
Cagayan State University - Aparri
More Info About Me
I am a dedicated Virtual Assistant and currently working as a homecare scheduler with a US-based client. I specialize in helping entrepreneurs, small business owners, and busy professionals streamline their operations and stay focused on what truly matters. With strong skills in administrative support, scheduling, customer service, inbox management, research, and task organization, I bring both structure and peace of mind to every project I handle. I aim to be recognized not just as a Virtual Assistant, but as a true partner in productivity—someone you can trust, who adds real value to your day-to-day operations, and who brings a positive, can-do attitude to every collaboration.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Virtual Assistant
Certificates
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My Experience and Education
2024
-
2025
Surrey Services for Seniors
(Virtual Assistant - Homecare Scheduler)
* Provide excellent customer service and support to both clients and caregivers
* Coordinate caregiver schedules in alignment with client needs, preferences, and care plans.
* Ensure continuity of care by managing regular and emergency scheduling changes.
* Communicate with clients, families, and caregivers via phone, email, and/or scheduling software
* Assist with onboarding new caregivers into the scheduling system
* Generate daily, weekly, or monthly reports on scheduling metrics as needed
2022
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2024
Alorica
(Provider Service Advocate / Customer Service Experienced)
* Answering telephonic and e-mail inquiries in a timely manner;
* Furnishing members and healthcare practitioners with details regarding members’ benefits;
* Examine medical claims of members and verify insurance eligibility;
* Ensure our clients’ satisfaction by providing quality services.
2021
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2022
Orix Metro Leasing and Finance Corp.
(Account Management Support System)
* Collect and prepare documents for closing a loan, coordinate the process, review papers to check for errors after closing;
* Communicating with staff, customers, brokers, banks, title companies, and other groups to ensure all documents are processed, verified and accepted;
* Do a moderate amount of data entry for loan applications.
2017
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2021
Orix Metro Leasing and Finance Corporation
(Sales Admin Associate)
* Receiving and processing payments and issuing official receipts as proof of transactions;
* Maintaining and updating sales and client records;
* Compiling monthly sales reports;
* Contacting clients by phone or mail to answer queries and obtain missing information.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.
Layout and Design
I create clean logos, modern menus, and stylish ad designs—simple, thoughtful, and always with a bit of charm.