Melvin Tanggaan Lansang // Top Rated Virtual Assistant

November 2022 - Present

TalentPop
(Senior Onboarding Specialist/Executive Assistant to a CSM)

With over two years of experience as a Senior Onboarding Specialist, I have honed my ability to successfully onboard new agents and clients, ensuring they are well-prepared and confident as they step into their roles. I specialize in creating a welcoming environment that introduces new hires to the organization's culture while providing them with comprehensive training. From day one, I assess their skills, identify areas for improvement, and provide consistent feedback to ensure they are fully equipped for success.

I collaborate closely with various departments to ensure a seamless onboarding process, coordinating with teams to facilitate smooth transitions and setting agents and clients up for long-term success. My responsibilities include organizing training schedules, managing calendars, and ensuring all necessary materials and resources are readily available. I take a hands-on approach by shadowing agents during their early days and offering continuous guidance until they are ready to go live.

Additionally, I conduct regular check-in calls with agents and clients to monitor progress, address concerns, and ensure that all needs are met. I track and report on agent performance, identifying areas for growth and collaborating with the team to address any challenges. My proactive communication ensures that both agents feel supported and clients receive the exceptional service they expect.

Through my dedication, organizational skills, and experience, I ensure a smooth, efficient, and positive onboarding experience for all parties involved.
With over two years of experience as a Senior Onboarding Specialist, I have honed my ability to successfully onboard new agents and clients, ensuring they are well-prepared and confident as they step into their roles. I specialize in creating a welcoming environment that introduces new hires to the organization's culture while providing them with comprehensive training. From day one, I assess their skills, identify areas for improvement, and provide consistent feedback to ensure they are fully equipped for success. I collaborate closely with various departments to ensure a seamless onboarding process, coordinating with teams to facilitate smooth transitions and setting agents and clients up for long-term success. My responsibilities include organizing training schedules, managing calendars, and ensuring all necessary materials and resources are readily available. I take a hands-on approach by shadowing agents during their early days and offering continuous guidance until they are ready to go live. Additionally, I conduct regular check-in calls with agents and clients to monitor progress, address concerns, and ensure that all needs are met. I track and report on agent performance, identifying areas for growth and collaborating with the team to address any challenges. My proactive communication ensures that both agents feel supported and clients receive the exceptional service they expect. Through my dedication, organizational skills, and experience, I ensure a smooth, efficient, and positive onboarding experience for all parties involved.

Skills: E-Commerce · Executive Calendar Management · Client Onboarding · Email Management · Organization Skills · Employee Training · New Hire Training

October 2021 - May 2023

Built to evolve | MLM Network Marketing Success Coaching
(Lead Generation Specialist/Community Manager)

As a Lead Generation Specialist and Community Manager, my primary responsibility is to drive engagement and build meaningful connections with potential customers across social media platforms. My tasks include prospecting, list building, and connecting with prospects through activities such as following, liking, commenting, engaging with Instagram Stories, and sending personalized direct messages to initiate conversations.

In addition to lead generation, I create and post engaging Instagram Reels and TikTok videos for my clients, helping to expand their reach and boost engagement. I also manage Facebook groups and pages, ensuring active community participation by responding to comments, addressing customer inquiries, and fostering positive interactions among members. By actively engaging with the community and creating engaging content, I aim to build stronger relationships with both potential and existing customers, ultimately driving brand loyalty and business growth.
As a Lead Generation Specialist and Community Manager, my primary responsibility is to drive engagement and build meaningful connections with potential customers across social media platforms. My tasks include prospecting, list building, and connecting with prospects through activities such as following, liking, commenting, engaging with Instagram Stories, and sending personalized direct messages to initiate conversations. In addition to lead generation, I create and post engaging Instagram Reels and TikTok videos for my clients, helping to expand their reach and boost engagement. I also manage Facebook groups and pages, ensuring active community participation by responding to comments, addressing customer inquiries, and fostering positive interactions among members. By actively engaging with the community and creating engaging content, I aim to build stronger relationships with both potential and existing customers, ultimately driving brand loyalty and business growth.

Skills: Social Media · Community Management · Lead Generation · Social Media Manager · Content Management

June 2020 - September 2022

Golab Beauty
(Shopify Store Manager)

As a **Shopify Store Manager**, I was responsible for managing and optimizing the Shopify store to ensure a seamless shopping experience for customers. I handled everything from product listings to order fulfillment, ensuring smooth day-to-day operations. By maintaining an organized and well-functioning store, I helped enhance customer satisfaction and business efficiency.

One of my key responsibilities was uploading and optimizing product listings with compelling descriptions, high-quality images, and SEO-friendly content. This not only improved product visibility but also increased conversions. Additionally, I oversaw order management, ensuring transactions were processed efficiently and fulfillment was coordinated properly to guarantee timely deliveries.

To enhance store functionality and improve customer engagement, I implemented various Shopify apps and integrations. I also monitored and maintained inventory levels, preventing stockouts and ensuring accurate product availability. By keeping track of stock and updating product details as needed, I contributed to a seamless shopping experience for customers.

Customer service was also a crucial part of my role. I provided excellent support by handling inquiries, processing refunds, and resolving issues professionally. My goal was to ensure that every customer interaction was positive, leading to increased retention and loyalty.

Additionally, I analyzed sales performance and generated reports to track revenue, customer trends, and growth opportunities. By applying SEO best practices to product pages and collections, I successfully increased visibility and organic traffic, contributing to overall business growth.

March 2024 - December 2024

Project Repat
(General Admin Growth Assistant)

I was hired as Admin Growth Assistant VA where I focused more on writing Blogs and Articles for his e-Commerce business. It's part of my tasks to do some research about the trends and some other stuff. It's also part of my task to maintain accurate data in spreadsheets and databases and Create and manage newsletters and promotional emails, including key email flows.

August 2015 - Jan 2018

Macys Omni Channel
(Customer Service Representative)

I have had the privilege of working with a diverse range of high-end and luxury brands across various industries, including apparel, footwear, watches, jewelry, garments, accessories, furniture, and more. This experience has allowed me to engage with a broad spectrum of products and customers, sharpening my skills in delivering exceptional service and support.

My career journey began as a Customer Service Agent, where I was responsible for handling phone calls, emails, and live chats, assisting customers with inquiries regarding order status, returns, refunds, exchanges, defective items, and payment statuses. Throughout this role, I was committed to delivering accurate and efficient solutions, consistently meeting performance targets.

After a year of dedication and proven performance, I was promoted to Team Lead. This was a pivotal moment in my career, marking my growth and readiness to take on more responsibilities. As part of Macy's Omni Channel customer support team, I expanded my role to include overseeing the team’s performance, managing KPIs, tracking key metrics, and ensuring attendance compliance. I also led team huddles and meetings, supervised calls, and handled escalations.

In my time as a Team Lead, I refined my leadership abilities, strengthened my communication skills, and gained a deeper understanding of effective team management. This experience has been instrumental in shaping my professional development and has solidified my passion for delivering exceptional customer service and leading high-performing teams.
I have had the privilege of working with a diverse range of high-end and luxury brands across various industries, including apparel, footwear, watches, jewelry, garments, accessories, furniture, and more. This experience has allowed me to engage with a broad spectrum of products and customers, sharpening my skills in delivering exceptional service and support. My career journey began as a Customer Service Agent, where I was responsible for handling phone calls, emails, and live chats, assisting customers with inquiries regarding order status, returns, refunds, exchanges, defective items, and payment statuses. Throughout this role, I was committed to delivering accurate and efficient solutions, consistently meeting performance targets. After a year of dedication and proven performance, I was promoted to Team Lead. This was a pivotal moment in my career, marking my growth and readiness to take on more responsibilities. As part of Macy's Omni Channel customer support team, I expanded my role to include overseeing the team’s performance, managing KPIs, tracking key metrics, and ensuring attendance compliance. I also led team huddles and meetings, supervised calls, and handled escalations. In my time as a Team Lead, I refined my leadership abilities, strengthened my communication skills, and gained a deeper understanding of effective team management. This experience has been instrumental in shaping my professional development and has solidified my passion for delivering exceptional customer service and leading high-performing teams.

Skills: Client Services · Customer Support · Client Onboarding · Technical Support · Customer Service

March 2018 - May 2023

Bizmates Philippines, Inc.
(English Language Trainer)

As an English Trainer at Bizmates, I have the opportunity to teach professional and business English to adult students primarily from Japan. My role involves helping students improve their language skills in a corporate context, focusing on areas such as effective communication, business writing, presentations, and negotiation strategies. I tailor lessons to meet the unique needs of each student, ensuring that they are equipped with the language tools necessary for success in their professional environments. Through personalized lessons and a student-centered approach, I aim to build confidence, improve fluency, and foster meaningful communication for my students' career growth.
As an English Trainer at Bizmates, I have the opportunity to teach professional and business English to adult students primarily from Japan. My role involves helping students improve their language skills in a corporate context, focusing on areas such as effective communication, business writing, presentations, and negotiation strategies. I tailor lessons to meet the unique needs of each student, ensuring that they are equipped with the language tools necessary for success in their professional environments. Through personalized lessons and a student-centered approach, I aim to build confidence, improve fluency, and foster meaningful communication for my students' career growth.

Skills: Teaching English as a Foreign Language · Student Onboarding · Communication · Translation · Staff Orientation

Hey, I am Melvin

Top Rated Virtual Assistant

Melvin Tanggaan Lansang

Panabo City, Philippines

melvinlansang23@gmail.com

Freelancer

Skills That Drive Success

What I Bring to the Table

Store setup and customization

Product upload and optimization

Order management and fulfillment

Prospect research and list building

Cold outreach (email, LinkedIn, social media)

CRM management (HubSpot, Salesforce, Pipedrive)

Content creation and scheduling

Social media strategy and branding

Engagement and community management

Social media advertising (Facebook, Instagram, LinkedIn, TikTok)

Influencer outreach and partnerships

New hire training and orientation

Process documentation and SOP creation

Client and employee onboarding coordination

System and tool walkthroughs

Feedback collection and process improvement

Knowledge base and training material development

Communication and follow-ups for smooth transitions

Email, chat, and phone support

Conflict resolution and problem-solving

Active listening and empathy

Ticketing system (Gorgias, Zendesk, Freshdesk, ReAmaze)

Customer retention and engagement

SOP creation for customer service processes

High-level administrative support

Calendar and travel management

Meeting coordination and minute-taking

Confidential data handling

Expense tracking and budgeting

Decision support and problem-solving

Communication and correspondence management

Email and calendar management

Data entry and organization

Document preparation and formatting

Research and report creation

CRM and database management

Task automation and workflow optimization

Appointment scheduling

Certificates

My Journey of Excellence and Expertise

Proven Experience, Outstanding Results

EXPERIENCE

EDUCATION

Bachelor of Arts in English Language

Bachelor of Secondary Education Major in English

Bachelor of Science in Public Administration

TalentPop (Senior Onboarding Specialist/Executive Assistant to a CSM)

Built to evolve | MLM Network Marketing Success Coaching (Lead Generation Specialist/Community Manager)

Golab Beauty (Shopify Store Manager)

Project Repat (General Admin Growth Assistant)

Macys Omni Channel (Customer Service Representative)

Bizmates Philippines, Inc. (English Language Trainer)

Professional Services Tailored for Your Business

Elevate Your Brand with Expert Solutions

Onboarding Specialist

Customer Service Rockstar

Shopify Store Manager

Social Media Manager

General Admin Growth Assistant

Executive Assistant

Trusted by Clients, Proven by Results

Real Feedback, Real Success

Ezekiel Grado

Van Jazril Dorin

Kenneth Leung

Tina Golab

Justin Cry

A Glimpse of My Expertise

Showcasing My Best Work

Customer Service Rockstar

Senior Onboarding Special...

Admin Growth Assistant