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BSBA-Major in Financial Management
Cristal e-College
More Info About Me
I am a results-driven customer service representative with over 2 years of experience who focuses on building trust and loyalty with existing and potential customers. Adept at managing diverse customer needs with patience, empathy, and professionalism, while effectively solving problems and multitasking to provide timely, high-quality service.
Additionally, with a background as a Lead Generation Specialist, I have a proven ability to identify and cold call potential leads, successfully scheduling appointments and driving business growth. My combination of customer service expertise and lead generation skills enables me to contribute to both customer satisfaction and sales performance.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Appointment Setting
Google Workspace
Certificates
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My Experience and Education
2022
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2024
VXI Global Holding, Inc
(Customer Service Representative (Chat/Call))
Follow up customer calls when necessary.
Respond to customer inquiries and provide accurate information via live chat platforms.
Document all call information according to standard operating procedures.
Enter new customer information into CRM system.
Track and process orders, returns and exchange.
Provide customers with product and service information.
Research required information using available resources.
Handle general inquiries such as account updates, billing, processing payments and handling disputes.
2024
-
2024
411Locals
(Lead Generation Specialist)
Researching and identifying potential leads through various channels.
Make outbound calls to potential leads to introduce product and services.
Set appointments for sales team and follow up on leads.
2024
-
2025
Gogograndparent
(Customer Service Representative)
Handle inquires from potential customers tailoring offers to customer needs, converting them into sales.
Deliver exceptional customer service by answering and responding to inquiries and complaints in a timely manner.
Maintaining customer records and updating details in systems.
Scheduling ride appointments for customers
My Services
Customer Service
Provide excellent support to customers via phone/live chat, handle payments and refunds, ensuring customer satisfaction.
Administrative Support
Manage your calendar, scheduling appointments, data entry and record keeping, file organization and travel planning.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.